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Receptionist / Admissions Clerk
3 months ago
To support the ESU Supervisor and Admin Team Leader to undertake change management.
To ensure that patients are treated with courtesy, dignity and respect.
To provide and deliver a high standard of support to patients/visitors as they visit the Department and the wider team in an efficient and timely manner.
To ensure the outpatient booking, reception booking process and admitting patients is managed in line with the Standard Operating Procedures.
To ensure all notes are available, prepped and tracered ready for daily admissions, and tracered to the correct area following their appointment.
To arrange patient transport and translators where appropriate.
To ensure RTT pathways are updated and closed as necessary.
To ensure that private, overseas and Scottish/Welsh and Northern Irish patients for out/in-patients are identified and documented appropriately.
To identify areas for service improvement and support implementation.
To comply with the Trust's Patient Access Policy and Standard Operating Procedures.
Any other appropriate duties/tasks as requested by management.
The Ophthalmology department consists of 13 Consultant Ophthalmologists, 2 Associate Specialists and 1 Specialty Doctor.
There are also junior doctors ranging from ST1s to ST8s including Belgium Fellows.
The Orthoptic department consists of 1 Head Orthoptists and an orthoptist team; as well as Allied Health Professionals and Specialist Nurses.
The department is supported by a Practice Manager, 2 Admin Team Leaders, 2 Eye Surgery Unit supervisors, a team of B3 and B2 secretaries plus B2 receptionists/admissions.
It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and prioritise workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the Ophthalmology Department.
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
To prioritise work load
All clinic outcomes must be recorded accurately and complete or amend any that have not been done
