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Quality Change Manager
6 days ago
Range of excellent benefits**Quality Change and Transformation Manager on a 12 month fixed term contract to join the team leading on the scoping, re-design, implementation and embedding of the company quality framework.
This will make a significant contribution to ensuring that thecompany promotes and delivers good outcomes for customers in-line with the FCA's Consumer Duty.
It will also help to ensure the continued compliance of the company as an FCA regulated firm.- The role_
- Make recommendations on how the customer journey can be enhanced to ensure it consistently promotes good outcomes for customers inline with the FCA's Consumer Duty
- Lead in the scoping, redesign, implementation and embedding of the company quality frameworks
- Review, evaluate and challenge the effectiveness of company conduct risk and quality management information (MI). In addition, make recommendations for improvement, supporting the implementation of any changes
- Review the effectiveness of the quality tools/ systems and other technical support currently in place, make recommendations for improvement, and support in the implementation of any changes
- Manage the creation, development, and delivery of information to support colleagues in embedding quality frameworks
- Provide technical guidance to relevant internal stakeholders on quality frameworks where necessary
- Engage, mobilise, and negotiate with key stakeholders. This will include regular dialogue with colleagues managing the implementation of the FCA's Consumer Duty
- Track, document, report and present on the progress of the Internal Action Plan
- Lead and support in delivering change within the company
- Conduct any other work commensurate with the role
- Requirements_
- Detailed working knowledge of the FCA Handbook particularly the highlevel standards, the Consumer Credit Sourcebook (CONC) and Consumer Duty
- Ability to solve a range of problems, offering pragmatic solutions taking account of regulatory and business/ operational considerations
- Experience of working in an FCA/ PRA regulated firm
- Previous experience in Change Management and Transformation
- Capable of making independent, informed challenge of management information, policies, procedures, and processes
- Strong time management skills; can confidently meet multiple deadlines with effective prioritisation
- Excellent written and verbal communication skills. Adaptable style and approach, tailored to the audience
- Ability to integrate a customer outcome focused approach. Demonstrably customer centric
- Previously worked with/ familiarity of ISO 9000 standards or equivalent
- Capable of analysing a range of data, drawing conclusions, and making recommendations for change
- Good understanding of risk management. Ability to identify, assess, manage, and report risks
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