Quality Change Manager

6 days ago


Redhill, Surrey, United Kingdom Reed Insurance Full time
**Quality Change & Transformation Manager - 12m FTC - to £70k

Range of excellent benefits**Quality Change and Transformation Manager on a 12 month fixed term contract to join the team leading on the scoping, re-design, implementation and embedding of the company quality framework.

This will make a significant contribution to ensuring that thecompany promotes and delivers good outcomes for customers in-line with the FCA's Consumer Duty.

It will also help to ensure the continued compliance of the company as an FCA regulated firm.

  • The role_
  • Make recommendations on how the customer journey can be enhanced to ensure it consistently promotes good outcomes for customers inline with the FCA's Consumer Duty
  • Lead in the scoping, redesign, implementation and embedding of the company quality frameworks
  • Review, evaluate and challenge the effectiveness of company conduct risk and quality management information (MI). In addition, make recommendations for improvement, supporting the implementation of any changes
  • Review the effectiveness of the quality tools/ systems and other technical support currently in place, make recommendations for improvement, and support in the implementation of any changes
  • Manage the creation, development, and delivery of information to support colleagues in embedding quality frameworks
  • Provide technical guidance to relevant internal stakeholders on quality frameworks where necessary
  • Engage, mobilise, and negotiate with key stakeholders. This will include regular dialogue with colleagues managing the implementation of the FCA's Consumer Duty
  • Track, document, report and present on the progress of the Internal Action Plan
  • Lead and support in delivering change within the company
  • Conduct any other work commensurate with the role
  • Requirements_
  • Detailed working knowledge of the FCA Handbook particularly the highlevel standards, the Consumer Credit Sourcebook (CONC) and Consumer Duty
  • Ability to solve a range of problems, offering pragmatic solutions taking account of regulatory and business/ operational considerations
  • Experience of working in an FCA/ PRA regulated firm
  • Previous experience in Change Management and Transformation
  • Capable of making independent, informed challenge of management information, policies, procedures, and processes
  • Strong time management skills; can confidently meet multiple deadlines with effective prioritisation
  • Excellent written and verbal communication skills. Adaptable style and approach, tailored to the audience
  • Ability to integrate a customer outcome focused approach. Demonstrably customer centric
  • Previously worked with/ familiarity of ISO 9000 standards or equivalent
  • Capable of analysing a range of data, drawing conclusions, and making recommendations for change
  • Good understanding of risk management. Ability to identify, assess, manage, and report risks


  • Redhill, Surrey, United Kingdom WTW Full time

    WTW's Outsourcing Business Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and...


  • Redhill, Surrey, United Kingdom PROJECTUS Full time

    Position – Senior Quality Assurance OfficerEnsure you read the information regarding this opportunity thoroughly before making an application.Salary – Negotiable (depends on experience)Location – SurreyAre you eager to move away from the corporate giants? Do you have significant experience in quality assurance? If so, we want to connect with youIf the...


  • Redhill, Surrey, United Kingdom Projectus Consulting Full time

    Position - Senior Quality Assurance Officer Salary - Negotiable (depends on experience) Location - Surrey Are you eager to move away from the corporate giants? Do you have significant experience in quality assurance? If so, we want to connect with you! If the idea of making a meaningful impact every day within a dynamic small business excites you, then we...

  • Care Assistant

    6 days ago


    Redhill, Surrey, United Kingdom Quality Care Services Full time

    Reference:REF384GLocation:RedhillSalary:Pay Rate: £12.20 per hour (Weekends £13.26 per hour)Travel time: £10.42 per hour plus 30p mileageKent Social Care Professionals Limited:Redhill:Company Description: Location:Redhill RH1, RH2, Reigate, Bletchingly, South Nutfield, MersthamPay Rate:£12.20 per hour (Weekends £13.26 per hour)Shifts available:Various...

  • Quality Lead

    7 days ago


    Redhill, Surrey, United Kingdom WTW Full time

    As Team Leader of one of our Scheme Events and Projects Teams at WTW, you will be making a difference within our leading and fast-growing pension administration business. You and your team will provide a high quality and valued service to our impressive portfolio of clients that include prestigious and market leading global companies. Here at WTW you are...

  • Quality Lead

    6 days ago


    Redhill, Surrey, United Kingdom WTW Full time

    As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business. You and your team will provide a high-quality and valued service to our impressive portfolio of clients which includes prestigious and market-leading global companies. Here at WTW, you can utilise your skills on a variety of different...

  • Site Manager

    7 days ago


    Redhill, Surrey, United Kingdom Melior Associates Full time £6

    Projec t: School - D&B (Status - Onsite) Value: GBP6m Duration : Up to 8 months with the option of either taking a further project or joining on a permanent basis Paid weekly: All managed through or timesheet App. Duties: Reporting to Ops Manager (Visiting) and managing a team of 6 direct reports Controlling prelims, and project budgets. ...


  • Redhill, Surrey, United Kingdom WTW Full time

    In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and...


  • Redhill, Surrey, United Kingdom Willis Towers Watson Full time

    In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and...


  • Redhill, Surrey, United Kingdom WTW Full time

    In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and...


  • Redhill, Surrey, United Kingdom WTW Full time

    This is an exciting opportunity to join as the Project Manager within our Global Outsourcing Business Solutions function. Project Manager within Global Outsourcing has a primary focus on the management and delivery of Pensions related project across a number of existing pensions administration clients. The successful candidate will play an essential role...


  • Redhill, Surrey, United Kingdom WTW Full time

    Join our Governance and Pension Solution (GPS) line of business. It is a key growth area within our Outsourcing function; a global line of business primarily driven by providing outsourced administration services to occupational pension funds, working with some of the world's leading organizations.This exciting role will deliver exceptional service to a...

  • Operations Manager

    4 weeks ago


    Redhill, Surrey, United Kingdom WTW Full time

    WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and...


  • Redhill, Surrey, United Kingdom TotalEnergies Full time

    TotalEnergies commited to better EngeryRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.We integrate climate change into our strategy, and are staying ahead of new energy market trends by building a portfolio of activities in low-carbon electricity that could account for up to 40% of our...


  • Redhill, Surrey, United Kingdom RSK Group Full time

    Binnies, a part of the RSK Group, is looking to add Assistant Project Managers to its team. We are searching for individuals with prior experience in project management to join us on our journey. As an assistant project manager, you will be involved in diverse projects spanning from inception to detailed design. This role offers you the chance to join our...


  • Redhill, Surrey, United Kingdom TotalEnergies Full time

    We integrate climate change into our strategy, and are staying ahead of new energy market trends by building a portfolio of activities in low-carbon electricity that could account for up to 40% of our worldwide sales by 2050. Today, our gross low-carbon power generation capacity is currently close to 9 gigawatts, including 5 gigawatts from renewable...


  • Redhill, Surrey, United Kingdom EXPLORE LEARNING Full time £31,250

    Are you passionate about education and ready to lead a dynamic team to success?Explore Learning is looking for an inspiring Education Centre Manager to take control and make a real difference in the lives of children.Manage and coach a full-time Assistant Manager and a team of part-time Tutors, providing daily feedback and upskilling.Evaluate and enhance...

  • Compliance Manager

    7 days ago


    Redhill, Surrey, United Kingdom TLP Consultancy Ltd Full time

    Compliance Manager - Consumer dutyRedhill, Surrey£70-75,000 + £6K car allowance and excellent benefitsFantastic financial services company are currently looking for a Compliance Manager on a 12 month fixed term contract. They will be responsible for the scoping and delivery of the Consumer Duty Plan to ensure effective alignment of business activity and...


  • Redhill, Surrey, United Kingdom Dorking Healthcare Ltd. Full time

    We are seeking an advanced counsellor to support the provision of high quality counselling within a multi-disciplinary team of therapists. This is an exciting opportunity to develop the counselling team, whilst maintaining a strong clinical focus and counselling case load.This is a mixed clinical and development role supporting the delivery of an exceptional...

  • Account Manager

    6 days ago


    Redhill, Surrey, United Kingdom Focused Management Resources Ltd Full time

    Account ManagerI am looking for an account manager who is good at relationship building and servicing and not someone driven by sales. We want someone good at looking after the existing clients and not someone to chase new sales.The company is an IT Support Services organisation with their talented team of 14 are proud of the exemplary track record they have...