Senior Pension Outsourcing Manager

4 weeks ago

Redhill, Surrey, United Kingdom WTW Full time

Join our Governance and Pension Solution (GPS) line of business. It is a key growth area within our Outsourcing function; a global line of business primarily driven by providing outsourced administration services to occupational pension funds, working with some of the world's leading organizations.

This exciting role will deliver exceptional service to a portfolio of prestigious clients and would suit an all-rounder with either a consulting or operations background

The Role

  • You will manage a portfolio of clients and be responsible for delivering exceptional pensions management services. Our services are tailored to meet the needs of each client and you must therefore be agile and flexible in your approach to delivery.
  • You will have responsibility for agreeing and managing client budgets, providing clients with the help and support they need to meet their challenges, identifying ways to improve our support, using your own judgement and experience to select the best solution for the client.
  • Providing strategic input into the development of clients' governance frameworks, with the backdrop of the new general Code.
  • You will work as part of the GPS and wider WTW teams, quickly building trusting relationships internally and externally with clients and advisers.
  • Contributing to a culture of continuous improvement by identifying ways in which the delivery of client support can improved and taking appropriate action.
  • Managing client commercials to ensure client profitability, time recorded appropriately, billing is completed on time across your own portfolio of clients and to identify opportunities for fee growth.
  • Participating in new business activities.
  • Depending upon experience, managing or overseeing the preparation of case summaries for member cases for trustee discretion and complaints/ Internal Dispute Resolution Procedures (IDRPs).
  • You will be a thought leader and share lessons learnt and growth opportunities with the team. Thinking outside the box you will embrace new challenges and encourage others to work outside their comfort zone by taking on new assignments.

The Requirements:

  • In depth knowledge and understanding of regulatory frameworks and statutory requirements for DB and DC pension schemes
  • Understands the need for change; is comfortable with ambiguous and uncertain situations; easily adapts to changing circumstances or demands and helps others on the team.
  • Previous experience in pension governance and a background in consultancy would be an added advantage.
  • Excellent verbal and written communication skills, with the ability to communicate and influence with confidence and clarity at all levels.
  • Experience in business development, up-selling, and cross-selling will be advantageous.
  • Good commercial acumen and awareness.
  • A strong drive for excellence and quality execution.
  • Demonstrable intellectual curiosity, positive attitude, and a willingness to embrace change.
  • Exceptional organizational skills and an ability to effectively priorities work, working to tight deadlines without diluting the quality of work.
  • Excellent interpersonal and communication skills, with the ability to develop internal and external relationships.
  • Ability to work both collaboratively and independently..
  • Post graduate professional qualification, part-qualified (and working towards completion of) or hold a recognized professional pensions qualification would be an advantage.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.


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