Senior Pensions Administrator
7 days ago
Job Title: Senior Pensions Administrator
Company: WTW
- Actively responsible for LifeSight (LS) service delivery supporting members and clients
- Engage in discussions on complex DC pensions scenarios
- Make a valuable difference in a fast-growing pensions administration business
- Provide high-quality service to a portfolio of global companies
If you have ambition, self-drive, excellent people skills, and a can-do attitude, you'll thrive in this dynamic working environment.
At WTW, we believe in trusting our employees to understand their work requirements and the environment needed for success. Our team culture is a 'hybrid' style that blends remote, in-person, and in-office interactions, tailored to team needs and client demands.
Role Overview:
- Provide support during the transition of services to LifeSight for clients
- Handle client complaints from start to finish
- Ensure casework is completed promptly and meets quality standards
- Build and maintain technical knowledge and client relationships
- Understand regulatory and legislative factors impacting DC Master Trust administration
- Be a reference point for technical issues and non-standard cases
- Oversee team casework as needed
- Ensure LifeSight service standards are met
Operational Excellence (OpEx):
- Adhere to change, complaints, and quality assurance frameworks for service delivery
- Identify areas for service improvement and contribute to continuous enhancement
- Champion agile practices and continuous improvement
Team Collaboration:
- Escalate concerns to Team Leader as needed
- Help train, support, and mentor colleagues
- Build a positive working environment with team collaboration
- Support team cohesion and wellbeing
- Invest in personal development and wellbeing
- Participate in team meetings and activities
- Act as Team Leader when required
Requirements:
- Experience with DC occupational pension schemes
- Strong time management and organization skills
- Customer-focused with excellent interpersonal and communication skills
- Ability to work with accuracy and coach colleagues
- Enthusiastic about thriving in a demanding environment
- Commitment to ongoing technical competence
WTW values diversity and inclusivity in the workplace, fostering an environment where every individual is welcomed, valued, and empowered.
We are an equal opportunity employer dedicated to creating a culture that celebrates all forms of diversity.
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