![Norfolk County Council](https://media.trabajo.org/img/noimg.jpg)
Temporary Customer Service Assistants
2 weeks ago
Temporary Customer Service Assistants (telephone based) I Approx 6 month assignments initially, however these could be extended and other permanent opportunities are available I £11.59 per hour (Scale D) | 37 hours per week (Monday to Friday) I Hybrid/County Hall, Norwich based
Norfolk County Council's Customer Service Centre (CSC) is the first point of contact for our customers.
Our Customer Service Centre is proud to hold the nationally recognised Customer Service Excellence Award. It is our aim to become the best performing council in the country for customer service. To achieve this, we are looking for highly motivated and process led individuals to join our expanding team.
If you've got a customer service or relevant retail background, then you'll know what makes for a great customer experience - excellent communication and a desire to resolve customer queries at the first point of contact.
We deal with a diverse set of services ranging from Adult Social Care to Highways to Registrars to Library Services.
The core working hours are Monday to Friday 8:55am to 5pm. This is currently a Hybrid Position with a mix of office based and remote working from home. We ask that you have in place good Broadband connectivity and can work privately.
If you thrive in a fast-paced, ever-changing work environment and are eager to expand your career horizons, this role is tailor-made for you.
By joining our team, you will have the chance to develop your skills while also contributing to the growth and development of the department.
We are looking for people who:
- Have experience of delivering excellent customer service.
- Are comfortable engaging with a diverse network of people via telephone, including people who are vulnerable or at crisis point.
- Can follow a defined process.
- Have good attention to detail and excellent data entry skills.
- Can use a variety of different computer systems and programmes whilst on the phone to the customer.
- Have a service improvement mindset, wanting to make things better for our customers.
You can also find out about the reward and benefits we offer as well as our other terms and conditions.
Closing date:
Sunday 6 August 2023
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.
Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents.We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
-
Customer Service Advisors
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeService Service have an exciting role available with one of our Clients based in the Hethersett area for a Technical Customer Service Advisor. This company is a young, dynamic, e-commerce service provider with offices in Europe, China and the USA They are looking for a talented addition to their Customer Service team. Someone proactive and customer...
-
Customer Services Assistant
4 weeks ago
Norwich, Norfolk, United Kingdom ESS Full timeCustomer Services Assistant - King's Lynn Customer Services Assistant - RAF Marham WO & Sgts Mess Hotel Services 11.72 per hour25 hours per week 5 days out of 7Please note: This role is contracted to 50.2 weeks per yearWe're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one...
-
Customer Services Assistant
1 month ago
Norwich, Norfolk, United Kingdom ESS Full timeCustomer Services Assistant - King's Lynn Customer Services Assistant - RAF Marham WO & Sgts Mess Hotel Services 11.72 per hour25 hours per week 5 days out of 7Please note: This role is contracted to 50.2 weeks per yearWe're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one...
-
Financial Planner Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals.You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Jarrold Full timeCustomer Services Assistant0 hour contract - working most Saturdays and some SundaysJob descriptionBeing part of Jarrolds is more than a little bit different to working in any other department store. For a start, we are wholly independent meaning all the decisions about the store are all made right here in Norwich. And we truly live by our values, when you...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Freightforce Distribution Ltd Full timeFreightforce An established successful haulage business based in Norwich is recruiting for a customer service person.Responsibilities include but not limited toodealing with pallet network depots to ensure our customers deliveries are on timeaccount managementgeneral admin tasksSkills neededFriendly outgoing personalityable to communicate with all...
-
Customer Services Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Central England Co-operative Full timeLocation- Norwich Department Customer Services Assistant Advertising Salary £10.00 per hour Vacancy Type Permanent Hours Per Week 10 Company Name SPROWSTON CHARTWELL ROADWhat will you be doing?:***If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities interests you, then read...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Norfolk County Council Full time**Permanent contract | £21,575 to £21,968 per annum (Scale D) | 37 hours per week | County Hall, NorwichNorfolk County Council Customer Service Centre is looking for Customer Service Assistants to join our highly multi-skilled team.We are based at County Hall in Norwich although work on a hybrid basis with most time spent working remotely.Do you: Enjoy...
-
Customer Service Advisor
2 weeks ago
Norwich, Norfolk, United Kingdom Pertemps Bristol Commercial Full timeCustomer Service Advisor£13.14 per hourAssessment day: Thursday 30th May (2pm)Start date: Monday 10th JuneDuration: 3-months ongoingHours: 35-hours per week - hybrid working availableLocation: Norwich City CentreA leading insurance provider based in Norwich City are looking for multiple call handlers on a temporary basis to assist them through a period of...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom South Norfolk and Broadland District Council Full timeDo you have as much enthusiasm as our customers?Role Snapshot... Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our caf and on reception>What you could be part of...Long Stratton Leisure Centre...
-
Customer Service Advisors
2 weeks ago
Norwich, Norfolk, United Kingdom Flagship Group Full timeDo you want to come and help us solve the housing crisis in the East of England? We're a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.Our people and our...
-
Customer Service
2 weeks ago
Norwich, Norfolk, United Kingdom Keeler Recruitment Full timeAccounts / Customer Service Assistant - Norwich£25,000 - Full Time, Office basedA new opportunity has arisen for an Accounts / Customer Service Assistant within an established Insurance business based in Norwich.As Accounts / Customer Service Assistant team member you will be providing support with dealing with customer queries, collecting and recording of...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom South Norfolk and Broadland District Council Full timeDo you have as much enthusiasm as our customers?Role Snapshot... Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our caf and on reception>What you could be part of...Long Stratton Leisure Centre...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom South Norfolk Council Full timeOther Information:Please note,_ as an organisation we are also committed to being a Real Living Wage employer, meaning all of our staff will be paid a minimum of £10.90 per hour which equates to £21,029 per annum._Do you have as much enthusiasm as our customers?Role Snapshot Do you enjoy fitness, wellbeing and thrive on being part of busy team working a...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom South Norfolk Council Full timeOther Key Information:Working hours - Saturday 10:00 am - 3:30pmDo you have as much enthusiasm as our customers?_ _**Role SnapshotDo you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our café and on...
-
Customer Service
2 weeks ago
Norwich, Norfolk, United Kingdom Ultimo Electronics Limited Full timeJob Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service & Returns Assistant. As a Customer Service & Returns Assistance, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity to develop your...
-
Part-time Customer Service
2 weeks ago
Norwich, Norfolk, United Kingdom Adecco Full timeCustomer Service AdvisorWhat is in it for you? Permanent role, Part time (min 24 hours) Salary: £10.90 per hour Up to 33 days of holiday per year, discounts on products, private healthcare, and lots of other benefits such as birthday presents, awards and more Fantastic progression and development opportunities Hybrid working with 23 office days a monthYou...
-
Customer Service Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom GRIDSERVE Full timeDepartment : RetailJob Title: Customer Service AssistantReports to : General ManagerLocation: Norwich Electric Forecourt (site based)Contract Type: PermanentWorking hours: Working hours will include early and late shifts across 7 days a week, in line with operational retail hours of 5:30am - 09:30pmROLE OVERVIEWMAIN RESPONSIBILITIES Ensuring brand standards...
-
Customer Assistant
2 months ago
Norwich, Norfolk, United Kingdom MARKS&SPENCER Full timeWorking PatternTuesday - 17:00 - 21:00Friday - 17:00 - 21:00Saturday - 17:00 - 21:00You must be over 18 to be considered for this position. This is a 6 week temporary contract from the agreed start date. All interviews must take place face to face in the hiring store. PurposeTo deliver a great shopping experience for our customers, we are looking for...
-
Customer Assistant
4 weeks ago
Norwich, Norfolk, United Kingdom MARKS&SPENCER Full timeWorking PatternTuesday - 17:00 - 21:00Friday - 17:00 - 21:00Saturday - 17:00 - 21:00You must be over 18 to be considered for this position. This is a 6 week temporary contract from the agreed start date. All interviews must take place face to face in the hiring store. PurposeTo deliver a great shopping experience for our customers, we are looking for...