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Customer Service Assistant

3 months ago

Norwich, Norfolk, United Kingdom Jarrold Full time

Customer Services Assistant

0 hour contract - working most Saturdays and some Sundays

Job description
Being part of Jarrolds is more than a little bit different to working in any other department store.

For a start, we are wholly independent meaning all the decisions about the store are all made right here in Norwich.

And we truly live by our values, when you work here it genuinely feels like being part of one big family.

Whatever the day brings we are in it together, showing support and care for each other.


Our fantastic Customer Service Team are a crucial point of contact for our customers and therefore ambassadors for the Jarrolds brand.

When you join our team you will be providing a warm and welcoming reception to customers in-person, as well as via phone or web, interacting with them to provide an excellent experience and ensuring that their needs are met.

We strive to make everyone who visits us feels special and create unique and memorable experiences. This is why our customers love shopping with us.

As a successful customer service assistant you will be:

  • Dealing with in-person and over the phone customers queries and complaints.
  • Supporting the Ecommerce team.
  • A point of contact for colleagues and external visitors needing guidance.
  • Enjoys engaging with customers and has excellent communication skills.
  • Is friendly, calm and efficient even on our busiest days.
  • Is able to empathise with customer and understand their needs.
  • Will be flexible, enthusiastic and always ready to go the extra mile.

What we can offer


At Jarrold we truly value our colleagues and try to make sure everyone who works here feels well looked after.

These are some of the many great benefits you will have access to when you join us.

  • Generous colleague discount for our stores
  • Free colleague car park within walking distance of our main store
  • Free bicycle storage.
  • Wellbeing employee assistance programme
  • Exclusive local discounts on a range of local restaurants and shops.
  • One paid volunteering day per year.

Job Type:
Zero hours contract

Salary:
£10.90 per hour

Expected hours:
No less than 7 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Paid volunteer time
  • Store discount

Schedule:

  • Day shift
  • Every weekend

Experience:

- customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • Norwich (required)

Work Location:
In person