![Phlo - Digital Pharmacy](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
2 weeks ago
Phlo is an online pharmacy aiming to empower patients by giving them full control of their healthcare. Using our app, patients can manage, order and track their prescriptions and benefit from same-day, real-time deliveries.
Phlo will provide all relevant training and full knowledge on our processes and systems, allowing you to confidently work with patients and stakeholders.
The Job
On a day-to-day basis, you'll be involved in the following:
- Acting as first point of contact for all new and existing patients
- Providing a friendly, expert service
- Liaising with patients for medication requests
- Communicating with surgeries and pharmacies
- Processing patient nominations and accessing medical history
- Data entry on various systems
- Referring problems or queries to the pharmacy teams
Requirements:
Ideally, we're looking for someone with the following:
- Experience working in a customer service role
- Pharmacy experience is desirable but not essential
- Excellent telephone manner and professional, considerate attitude
- Computer literacy and high attention to detail
- Organised, logical approach and ability to work regularly from home
- Able to work on a rota basis of weekday day shifts and half days on Saturdays or Sundays
- Able to work quickly and accurately during peaks
- Helpful team player eager to learn
Benefits
And in joining Phlo, you'll receive:
- Salary between £18,000
- £22,000 depending on experience
- Opportunity to join a highgrowth, innovative company and very friendly team
- Regular collaboration with other teams in the business (product, engineering, design) to continually shape and enhance our services
- Birthday off
- Charity day
- Pension scheme
- Future share options
- Perkbox membership
- Bereavement Leave policy covering family, friends, pets, and miscarriage
- Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
About Phlo
We're creating the digital pharmacy of the future.
Launched in 2019 and headquartered in Glasgow, we're a dynamic team of designers, developers, product owners, marketeers, pharmacy and business staff that are changing the face of healthcare in UK.
Phlo allows patients to order and manage NHS and private prescriptions through our web, iOS and Android apps, track their orders in real time and benefit for 4 hour or same-day deliveries.
We're moving from our start-up to scale-up phase where we plan to enhance our products, grow our company and build our teams.
Fancy joining the journey?- To deliver great service to Phlo's patients we're building a company that's reflective of their diversity. We're an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong._
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