Conference Center Technology Specialist II

2 weeks ago

London, Greater London, United Kingdom Kirkland & Ellis LLP Full time

Description

POSITION OVERVIEW

Primary responsibilities include providing white glove service to all users of the Conference Conference Centre is used for high-level, fast-paced meetings, depositions, video conferences and small to large-scale events. The candidate must know their craft, and instil confidence by remaining calm in high-pressure situations while focusing on the task at hand. Candidate must meet or exceed the expectations of the users of the Conference Centre by preparing for their meeting in advance and understanding the technical requirements. Ability to interact professionally with all levels of firm personnel to ensure the seamless and timely execution of meetings, training sessions and special events. Other responsibilities include thoroughly understanding the firm's hardware and software platforms for troubleshooting and configuration. This position may require occasional travel to our global offices.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

This position requires strong people skills due to the high-level clients that we serve, such as share partners and clients. This position will report to the Associate Director, Global Technology Support. The candidate must have excellent customer service skills and be able to provide white glove service to all users of the conference centre. The candidate must establish and maintain effective, courteous relationships with customers and team members. Always speak and act with the customer in mind.

Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are necessary in addition to having a strong customer service commitment.

The candidate's responsibilities will include but not limited to:

Support the day-to-day Conference Centre Technology operational needs Assist the Conference Technology team with organizing and documenting all aspects of Conference Technology Help keep documentation on all maintenance activities including any equipment changes and incident reports Set up audio conferences (microphones, sound systems, speakerphones, conference calls) Set up and support in person/hybrid meetings using Zoom, WebEx, MS Teams etc Set up presentation equipment (LCD projectors, screens, PowerPoint presentations, videos) Laptops (webinars, network connections) Become proficient on the operation of Kirkland's Crestron program Assist with monthly reports as required to the team lead Maintain documentation on all maintenance activities, projection lamp hours, any equipment changes and incident reports Daily coordination and communication with the local conference centre scheduler to ensure the client's needs are provided and supported as requested Maintain coordination with the FW Conference Technology team Maintain sufficient inventory of supplies (batteries, cables, power supplies)/ensure operating efficiency of equipment Ensure daily that all onsite Conference Centre Technology systems are fully functional. Perform system maintenance as scheduled and work with vendors as required Exhibit helpful, customer service-oriented attitude with team members and end-users Remain calm yet communicate (and act) with sense of urgency when an end-user has an urgent matter requiring resolution General knowledge and troubleshooting of the firm's standard hardware such as laptop issues and related programs Strong Knowledge of Microsoft PowerPoint Retains knowledge and stays current on the firm's procedures and guidelines that affect technology usage and support requirements Microphone mixers/digital sound processors Microphones types and pickup patterns Strong understanding of display resolutions Strong understanding of the different video connector types Ability to read AV drawings and signal flow Understating of the different video playback formats Understanding of Audio signal levels (mic, line, speaker) Remotely assist with desktop video conference applications Strong troubleshooting skills; troubleshooting desktop Webcams, microphones, and speaker issues Participates in overtime on an as needed basis. May be required to travel to international offices

OTHER FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary. Delete if not applicable.)

Test with external sites prior to meeting (ideally in the same video conference room as meeting) Coordinate with meeting hosts to confirm full understanding of what they are trying to achieve during their meeting Daily systems room checks to ensure all of technical features are running at optimum prior to room usage Able to provide direction and resolution in high-pressure circumstances. Assist with quarterly detailed testing of all conference room equipment Provide immediate response to client requests for assistance. Maintain confidentiality in all client and firm matters. Other duties as assigned Video/Audio recording and editing

REQUIREMENTS

Education, Work Experience, Skills

Proven AV experience in a conference centre environment Must have a current or working towards Avixa CTS certification and maintained during employment Exceptional customer service abilities Superior oral and written communication and problem-solving/strategizing skills Willingness to learn and adapt to new systems and procedures/stay current with AV technology Flexibility in daily work hours to meet the conference client's needs including weekends Ability to support remote trials and virtual events Required : Minimum understanding of complex AV system. Understanding of signal flow within a system Preferred/Desired : Audio, video processing with in a system. Video/Audio recording and editing

Technologies/Software

Basic proficiency in core application suite Basic PC troubleshooting skills Able to set up and operate AV systems Able to troubleshoot AV systems and diagnose routine issues Able to perform routine maintenance on AV equipment Able to maintain documentation on equipment maintenance Stays current on the state of the AV industry Capable of developing event workflow plans Stays current with the state of the AV/video industry EMS Microsoft Skype for Business WebEx Microsoft Office \Outlook Polycom/Cisco Video Conference Microsoft PowerPoint presentation Poll Everywhere Keynote VLC Crestron Toolbox Worksite Zoom MS Teams Video/audio editing software

Certificates, Licensures, Registrations

Avixa CTS

#LI-AC1

  • Solvency Ii Accountant

    2 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    SOLVENCY 2 CONTRACTOR - 9 MONTH CONTRACT - £600/DAY OUTSIDE IR35My client is looking for a Solvency II contractor to come in and assist through a 9 month period. They are specialist insurance group who operate within the Lloyds market and you will be joining an impressive finance team.You will be responsible for regulatory reporting - with a focus on...

  • Conference and Event Specialist

    2 weeks ago

    London, Greater London, United Kingdom Deutsche Bank Full time

    Job Title Conference and Event SpecialistLocation LondonCorporate Title Assistant Vice PresidentThe conferences and events team help to provide coordination and support to all business areas of the Bank. As a planner, you will take responsibility and be a key part of the team on some of the Bank's most high profile and important events, along with supporting...

  • Conference Producer

    2 weeks ago

    London, Greater London, United Kingdom Port Technology International Full time

    We are currently recruiting for Conference Producer to join the Port Technology International team. We are looking for an enthusiastic, determined and ambitious individual capable of managing multiple projects simultaneously, meeting deadlines, demonstratingattention for detail and delivering results.The maritime industry sits at the centre of the global...

  • Call Center Supervisor at

    2 weeks ago

    London, Greater London, United Kingdom CFO Insights Full time

    If so, you might be our next Call Center Supervisor. CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors...

  • Call Center Operator at

    2 weeks ago

    London, Greater London, United Kingdom CFO Insights Full time

    CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As...

  • Integrated Technologies Consultant II

    2 weeks ago

    London, Greater London, United Kingdom Ll Oefentherapie Full time

    At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable...

  • Forklift Engineer

    2 weeks ago

    London, Greater London, United Kingdom AKT II Limited Full time

    We are seeking a Resident Engineer to join AKT II in our London office. AKT II works on many structural and civil projects both inside and outside of the UK and enjoys a reputation as one of the country's leading Structural Engineers employing in excess of 250 people across a diverse cultural spread. Liaising with Local Authorities and other members of the...

  • Structural Engineer

    2 weeks ago

    London, Greater London, United Kingdom AKT II Full time

    Roles and Responsibilities Responsible for specialist structural engineering design projects from inception to practical completion in commercial, health, retail, industrial, education, hotels, leisure and other specialist sectors. At AKT II you will gain the opportunity to work on some of the most interesting and complex buildings around the world with...

  • Regulatory Affairs Specialist II

    2 weeks ago

    London, Greater London, United Kingdom Johnson & Johnson Full time

    Job Description - Regulatory Affairs Specialist II (DePuy Synthes) - Medical Device Business Services, Inc W) Regulatory Affairs Specialist II (DePuy Synthes) - Medical Device Business Services, Inc W Description DePuy Synthes, Inc ., part of the Medical Devices sector within Johnson & Johnson, is recruiting for a Regulatory Affairs Specialist II for...

  • Senior Conference Producer

    2 weeks ago

    London, Greater London, United Kingdom Certus Recruitment Group Full time

    Senior Conference Producer - Commercial EventsLondon Hybrid45-55k Base + Bonus + Amazing Benefits Our global client produces an ever-increasing number of annual events, providing thousands of business executives with tailored and practical conferences, keeping them up to date with industry trends, technological developments, and regulatory announcements...

  • Technology specialist

    2 weeks ago

    London, Greater London, United Kingdom Duke and Rawson Full time

    Job Title: Technology Disputes Associate Company: Technology-Oriented City Firm Recruiting for an Associate with 1 to 5 years of PQE Specializes in trademark and copyright litigation Advises on IP protection, enforcement, and technology-related disputes Offers international work exposure on high-profile IT projects The technology disputes team at...

  • Conference Marketing Specialist

    2 weeks ago

    London, Greater London, United Kingdom GSMA Full time

    Department: MarketingDepartment detail: Conference ContentLocation: LondonPosition type: PermanentAbout the GSMAThe GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and...

  • Interim Solvency Ii Accountant

    2 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Interim Solvency II Accountant for well known Lloyd's Insurer, 6 month contract Outside ScopeYour new companyYou new company is a global Insurance firm that in the process of a major finance transformation project. They are well-regarded in the industry as being leaders in the London and global insurance market. They provide speciality and commercial...

  • IT Services Technician II/Lead

    2 weeks ago

    London, Greater London, United Kingdom Wca Oem Full time $30

    Job Description The IT Services Technician II position is in WCA's Configuration Center. A light industrial/warehouse environment located inside WCA's Southwick, MA headquarters. The IT Services Technician II leads a team of Level I & II techs in imaging, configuring, modifying, and testing various IT devices including, but not limited to, laptops,...

  • Resident Engineer

    2 weeks ago

    London, Greater London, United Kingdom AKT II Full time

    Roles and Responsibilities This position is for a Resident Engineer based in Central London. The role will require a technically strong and hands-on individual and cover the following specific duties/responsibilities: Liaising with Local Authorities and other members of the Project Team during all stages of the project, the bulk of the design work being...

  • Integrated Technologies Consultant II

    2 weeks ago

    London, Greater London, United Kingdom Oracle Full time

    At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable...

  • Integrated Technologies Consultant II

    2 weeks ago

    London, Greater London, United Kingdom Oracle Full time

    At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable...

  • Investment Consultant II

    2 weeks ago

    London, Greater London, United Kingdom Bank of America Full time

    Investment Consultant II - Merrill Premium page is loaded Investment Consultant II - Merrill Premium Apply locations Pennington Hunt Valley Lincoln Rolling Meadows Chandler time type Full time posted on Posted 5 Days Ago job requisition id Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through...

  • AI Engineering Consultant

    2 weeks ago

    London, Greater London, United Kingdom ii Connection Full time

    We are excited to collaborate with the top applied AI consultancy, renowned for its innovative approach to embedding advanced AI solutions into enterprise operations. This consultancy thrives on partnerships with industry LLM giants (software and hardware), driving the AI revolution forward through strategic and practical applications.If you are passionate...

  • Contact Center Solution Architect

    2 weeks ago

    London, Greater London, United Kingdom hubbado Full time

    Contact Center Solution Architect.This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization....