Loans Administrator

1 week ago


Sheffield, Sheffield, United Kingdom My Finance Club LTD Full time

Title
:
Loan Administrator


Location:
Sheffield City Centre

Reports to:
Team Manager

Hours: 37.5 hours per week (Mon-Sun 8.00am to 8.00pm shifts)

About Us
My Finance Club launched in 2017 as a new entrant to the on-line consumer credit market. Fully compliant and a licensed U.K.

based finance company with fantastic opportunities, we have challenging growth plans both in the UK and abroad for small, short term loan products.

This is a dynamic, exciting and innovative work environment with excellent potential for career progression as we grow.

We believe in building the right team from the very beginning of our business, where we will reward loyalty, hard work and commitment.


Summary of Position
This is unrivalled opportunity to join a vibrant and rapidly expanding team as a Loan Approvals Agent.

You need to be able to demonstrate a good understanding of front-line customer service and will become the first point of contact between the lender and potential or existing customers.


You will be working on loan approval and social media customer feedback with the aim of helping customer achieve their loan and customer satisfaction.

The ideal agent will be able to strike a balance between providing a high level of customer service and problem resolution.


You will be flexible in your approach and enjoy working in a challenging, fast-moving environment with a desire to resolve queries quickly and efficiently at the first point of contact.


Duties & Responsibilities

  • Deal competently and efficiently with high volumes of Customer Service calls, inbound and outbound, via manual and autodialling
  • Answering queries regarding loan repayment and collection process.
  • Reviewing payslips and income/expenditure.
  • Issuing or declining loans within company guidance.
  • Responding to Trust Pilot and Google reviews in accordance with company policy.
  • Follow up calls to potential Customers who have shown an interest in our product.
  • Support to the team manager and colleagues as required.
  • Attend team meetings providing productive and proactive suggestions.
  • Handling complaints from customers with the aim of first call resolution.
  • Review and respond to correspondence from customers.
  • Operate in line with all FCA and other key finance industry regulations and laws.
  • Take ownership for personal development objectives.

Skills & Experience Required

  • Excellent communication and interpersonal skills with a firstclass telephone manner and the ability to deal with customers in a confident way.
  • The ability to work well in a team environment.
  • Comfortable at working to both team and individual targets in a fastpaced environment.
  • Experience within a contact centre/call centre environment.
  • Efficient, organised and works well under pressure or time constraints.
  • Understanding of assessing affordability, for example using income & expenditure forms
  • Experience of working on a dialler.
  • Excellent Customer Service skills showing confidence in Customer interaction.
  • Basic user level in Microsoft products such as Outlook, Word, Excel, PowerPoint and maths.
  • Note: The above job description is a general outline of the typical duties and responsibilities associated with the role of a Loan Approvals Agent. It may vary depending on the specific requirements of the organisation. _

Job Types:
Full-time, Permanent

Salary:
Up to £24,500.00 per year

Benefits:

  • Company pension
  • Private dental insurance
  • Private medical insurance
  • Store discount

Schedule:

  • 8 hour shift
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

  • Sheffield, Sheffield, United Kingdom Shelter, National Campaign for Homeless People Limited Full time

    Salary: Grade 1.2 - £24,102 per annum pro rataContract: Fixed term until end of October 2026Part time hours per weekClosing date: Sunday 19th May 2024 at 11.30 pm We're looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an...

  • Administrator

    1 week ago


    Sheffield, Sheffield, United Kingdom Anna Maher Recruitment Full time

    Our client is a leading Financial Services Company based in S11. They have an enviable reputation and years of industry experience. Due to exceptional growth they are looking to appoint an experienced Administrator to join their team. Full time permanent - salary 24k This is a fantastic opportunity for Graduates from a Financial/Economics background looking...


  • Sheffield, Sheffield, United Kingdom Trebbi Full time £30,000

    IT Support Technician / System Administrator Location : Contract : Full time, Permanent Benefits : Hybrid working (office/home) available, Paid birthday leave, Paid volunteering leave, Bonus based on business performance, Long Service Rewards, Life assurance and permanent health insurance, Yearly contribution to personal (non-career) learning goals, Employee...


  • Sheffield, Sheffield, United Kingdom BNP Paribas Full time

    ADMINISTRATOR - SHEFFIELD (JOB NUMBER:SHF013)The RoleProvide Administration support to a team of surveyors, directors and senior directors within the Development department.Roles and Responsibilities First point of contact for telephone enquiries Duties include diary management and arranging meetings General office duties including filing, photocopying and...


  • Sheffield, Sheffield, United Kingdom Kenton Black Finance Full time

    Company Details and Job Overview:Kenton Black Finance are delighted to represent this friendly, professional firm in Sheffield (S9) area, who due to continued expansion across their office network, are seeking to appoint a HYBRID Payroll Administrator to join their payroll team This positionrequires previous experience within a similar end to end payroll...


  • Sheffield, Sheffield, United Kingdom BNP Paribas Full time

    The RoleProvide Administration support to a team of surveyors, directors and senior directors within the Development department.Roles and Responsibilities First point of contact for telephone enquiries Duties include diary management and arranging meetings General office duties including filing, photocopying and ordering stationery Creating files and filing...


  • Sheffield, Sheffield, United Kingdom Kenton Black Full time

    Company Details and Job Overview:Kenton Black Finance are delighted to represent this friendly, professional firm in the Sheffield area who due to continued expansion across their office network, are seeking to appoint a HYBRID Payroll Senior Administrator to join their payroll team This position requires previous experience within a similar end to end...


  • Sheffield, Sheffield, United Kingdom HM Courts and Tribunals Service Full time

    Details:Reference number:Salary:- £22,940Job grade: Administrative Officer AOContract type: PermanentType of role: Operational DeliveryWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:4ContentsLocationAbout the jobBenefits:Things you need to knowLocation This position is based at Sheffield Magistrates, S3 8LUAbout the...


  • Sheffield, Sheffield, United Kingdom British Red Cross Full time

    Service Support AssistantJob Location:10 Acres Hill Lane, Sheffield S9 4LR**Hours: 35 per weekContract Type: PermanentSalary: £21,840 per annum based on 35 hours per week_Are you __enthusiastic, compassionate, people-focussed and would love to play a vital role in helping people to maintain their independence?_**- As a Service Support Assistant, you would...


  • Sheffield, Sheffield, United Kingdom British Red Cross Full time

    Service Support AssistantJob Location:10 Acres Hill Lane, Parkway Business Centre, Sheffield S9 4LR.Hours: 21 per weekSalary: £21,567 per annum based on 35 hours per weekContract Type: Permanent_C__ould you provide operational and administrative support to a team who help people maintain their independence at home?__Are you an __enthusiastic, compassionate,...


  • Sheffield, Sheffield, United Kingdom British Red Cross Full time

    Service Support AssistantJob Location:10 Acres Hill Lane, Parkway Business Centre, Sheffield S9 4LR.Hours: 35 per week (9am - 4.30pm (with a 1⁄2 hour lunch) Monday to Friday)Salary: £20,253 per annumContract Type: Permanent Are you an enthusiastic, compassionate, peoplefocussed individual who wants to play a vital role in helping people to maintain their...


  • Sheffield, Sheffield, United Kingdom CRA Consulting Full time

    Payroll Co Ordinator: Location Sheffield Discipline:Financial Recruitment and Finance JobsJob type: Permanent Salary:££ £28000 per annumContact name: Caroline Naylor Job ref: BBBH15013_ Published:about 2 hours agoPayroll Co ordinator 12 month Contract Sheffield £26,000 to £28,000My client is a leading professional services firm with a global presence....


  • Sheffield, Sheffield, United Kingdom Monaghans Property Full time

    We are looking for Senior or Associate Quantity Surveyors with consultancy experience who are driven and proactive. What we're seeking: Commitment to delivering value to customers in challenging projects Experience in Retail, Commercial, Residential, and Leisure sectors Skilled in project delivery and Client Account Management Key Qualifications: Degree...


  • Sheffield, Sheffield, United Kingdom Trebbi Full time

    Senior/Associate Quantity Surveyor Position at MonaghansMonaghans is in search of proactive and motivated Senior or Associate Quantity Surveyors with consulting background. The ideal candidates will be dedicated to delivering value and meeting client needs across various challenging projects in Retail, Commercial, Residential, and Leisure sectors.We are...

  • Collections Advisor

    1 week ago


    Sheffield, Sheffield, United Kingdom Link Financial Outsourcing Full time

    Link Financial are looking for Collections Advisors to work with us on a full time, permanent basis in our Sheffield office located at Meadowhall Business Park.The start date will be Monday 3rd June.Company Overview**Link Financial Outsourcing are a financial services provider working with many of the UK high street banks, credit card providers, retail and...


  • Sheffield, Sheffield, United Kingdom Trebbi Full time

    The Role: Monaghans are seeking driven and proactive Senior or Associate Quantity Surveyors with consultancy experience. Successful individuals will have a commitment to delivering real value whilst meeting the needs of our customers on a variety of challenging and exciting projects ranging in value and type within the Retail, Commercial, Residential and...


  • Sheffield, Sheffield, United Kingdom Marie Curie UK Full time

    Title: Retail Assistant Salary: £12,492.48 pro rata, per annum Hours/Contract : 21 hours per week, Permanent, Part time Based : Sheffield Marie Curie Closing date : 3 July 2024 Interview date : TBC Key responsibilities include maximizing sales by maintaining high standards of display and layout in the shop and shop windows, ensuring that stock...


  • Sheffield, Sheffield, United Kingdom Foster Denovo Group Full time

    Foster Denovo currently boast over 120 Financial Advisers supported by around 250 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees. Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations.It...

  • Service Assistant

    1 week ago


    Sheffield, Sheffield, United Kingdom British Red Cross Full time

    Service Assistant MASSheffield areaHours: Part-time 20 hours per week (typically spread across - 4 days per week)6 months Fixed Term ContractSalary: £18, 972 FTE (£10,841 for 20 hours working week) per annum Could you be the first point of contact for our Mobility Aids Service and make a difference to people's lives?_We are currently recruiting a Service...


  • Sheffield, Sheffield, United Kingdom Association for Project Management Full time

    Construction Consultancy Project Manager (Client Side) Location: Sheffield based, S4 7YA Salary : Competitive, DOE + Excellent Benefits Contract : Full time, permanent. 37.5 hour working week; Monday to Friday. Benefits : Flexible working for all staff, Paid birthday leave, Paid volunteering leave, Life assurance and permanent health...