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Service Administrator
3 months ago
Salary:
Grade 1.2 - £24,102 per annum pro rata
Contract:
Fixed term until end of October 2026
Part time hours per week
Closing date:
Sunday 19th May 2024 at 11.30 pm
- We're looking for an enthusiastic individual with office administration and customer service experience to join us as an
Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity, and you will play a key part in standing up to the housing emergency.
About Shelter - A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So we are striving for change; with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, bestinclass individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
- At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
- We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly antiracist organisation.
About the team - Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.
About the role - You will be the first point of contact for inperson and telephone callers to the service taking client details, providing information and working with advisers to direct enquiries to the right people.
- You'll provide administrative support and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping front line staff with case administration, assisting the Hub managers with adhoc projects and seeing that our office equipment is properly maintained all are aspects of this interesting, varied and vital role.
- We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you - We are looking for someone who;
- Has proven office administration and customer service experience. You'll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.
- With a passion for social justice.
- Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.
- Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed.
- In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time staff), enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities. - Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply- Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.- We prioritise diversity and have an inclusive and open mindset.
- If you would like to come and find out more about the role, we are hosting dropin information sessions, both in person and online.
- Thursday 2nd May 11am 1pm
- Shelter Sheffield Hub, 3337 Hereford Street, Sheffield S1 4PP
- Friday 3rd May 10am 12pm
- Please see the first page of the job description for the li
