Service Administrator
4 days ago
About the Role:
We are seeking a highly organized and detail-oriented Service Administrator to join our team at JCT600. As a Service Administrator, you will play a crucial role in providing administrative support to our Service team, ensuring that every customer experience is exceptional from start to finish.
Key Responsibilities:
- Approve daily service bookings with accuracy and efficiency.
- Arrange technical calls for diagnostic bookings and initiate Brand & JCT600 Diagnostic documents.
- Review parts availability for all bookings within the parts department.
- Ensure 100% accuracy of all administration activities and complete data collection.
- Accurately record customer and vehicle information for prospecting repeat and incremental business.
- Communicate effectively and professionally with customers via phone or email.
- Ensure seamless information exchange between Service and Sales departments for optimal customer experience and business opportunities.
Requirements:
- Previous experience in a busy administration role, preferably in a Service environment.
- A customer-centric attitude, striving to deliver exceptional service.
- Excellent attention to detail with a methodical and organized approach.
- Strong verbal and written communication skills.
- Good numeracy and literacy skills.
- Drive, energy, and motivation to succeed.
What We Offer:
- Competitive salary based on experience.
- A life assurance plan and company pension subject to T&Cs.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programs.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (including family and friends).
- Long service reward and Loyalty incentives.
About JCT600:
We're a family business with over 75 years of experience, committed to delivering exceptional customer experiences and supporting our colleagues' careers. We value diversity and inclusion, and our ambition is to be the best every day, creating an experience that sets us apart.
When you join JCT600, you become part of our family - you're always a name, never a number.
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