![Valda Energy Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Specialist
2 weeks ago
Company Overview
-
100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome
-
100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work
-
100% of our colleagues surveyed agreed that they see themselves working at Valda
Energy in two years' time
*Results based on those who joined between October March 2023
Us and our culture.
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution.
Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset.
Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.
Our perks.
- £23,00 to £26,000 Annual Salary
- Company annual bonus scheme.
- 25 days of annual leave plus bank holidays, plus length of service award up to 30 days.
- Private Medical Insurance with Vitality Health.
- Life Insurance policy, providing coverage at four times your salary.
- Employee Assistance Programme offering confidential support and guidance.
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
- Salary sacrifice pension scheme where we will match contributions up to 4%
- Inhouse learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
The role.
We take pride in ensuring that our customers receive the highest level of customer service.
To support us in achieving this aim, we're seeking a Customer Relations Specialist to work alongside our Customer Escalations Lead.
The role will champion the customer, through effective investigation and resolution of complaints, in line with regulatory requirements, policy, procedures and service standards.
As an individual driven by achieving the best possible service for our customers, you'll be responsible for liaising directly with internal business stakeholders to identify root causes whilst ensuring that the complaint is resolved in a timely and efficient manner.
The role will also be required to support the Customer Escalations Lead in dealing with 3rd party complaints and disputes, providing a superior customer experience and fair outcome.
How you will contribute.
- Answers customer queries through various channels promptly to enhance the customer service experience
- Patiently listens attentively to customers to address their concerns
- Accurately records and logs interaction with customers and updates account information
- Works with management to maintain best practices for effective communication with customers
- Maintains knowledge of updated company processes and policies
- Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
- Supports the company 'one team' culture
What we are looking for.
- Customer service experience: 1 year
- Administrative experience: 1 year
- Effective problemsolving skills
- An understanding of confidentiality and the Data Protection Act
- Existing knowledge of the energy and/or utilities sectors is desired, but not essential
- Customer complaints experience desired
Please note we have both part time and full time hours available, feel free to reach out to discuss flexible working options.
Job Types:
Full-time, Part-time
Salary:
Up to £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Application question(s):
- Are you able to reliably commute to Bicester (OX26 6HR)?
- Are you looking for parttime or fulltime working hours?
- Do you require future visa sponsorship to work in the UK?
Work Location:
In person
Application deadline: 21/03/2024
-
Customer Care Specialist
2 weeks ago
Bicester, Oxfordshire, United Kingdom Fresh Direct Full timeJob Description Job DescriptionContact Centre - Customer Care Specialist£24,926 plus Bonus £1200 Per Annum+ brilliant rewards and recognition schemeBicester - Fresh DirectThis is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends.At Fresh Direct we are self-confessed produce fanatics We have an...
-
Customer Care Specialist
4 weeks ago
Bicester, Oxfordshire, United Kingdom Fresh Direct Full timeJob Description Job DescriptionContact Centre - Customer Care Specialist£24,926 plus Bonus £1200 Per Annum+ brilliant rewards and recognition schemeBicester - Fresh DirectThis is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends.At Fresh Direct we are self-confessed produce fanatics We have an...
-
Customer Care Specialist
5 days ago
Bicester, UK, Oxfordshire, United Kingdom Fresh Direct Part timeJob DescriptionContact Centre – Customer Care Specialist£ 11,297.52 plus Flexibility Payment £1200 Per Annum+ brilliant rewards and recognition schemeBicester - Fresh DirectThis is a Part-time role working 17hrs per week. working 2 shifts per week Saturday and Sunday between 7am-5pm .At Fresh Direct we are self-confessed produce fanatics! We have an...
-
Product Specialist
2 weeks ago
Bicester, Oxfordshire, United Kingdom Waylands Automotive Full timeAre you fanatical about cars and would like to start a career in the motor retail industry?Do you excel at customer service?Are you brimming with ideas on how to create an exceptional customer experience?If so, you could be just who we at Waylands Automotive are looking forWe're currently looking for a Product Specialist at our Bicester Kia branch to help...
-
Specialist in Paediatric Dentistry
2 weeks ago
Bicester, Oxfordshire, United Kingdom Oxford Health NHS Foundation Trust Full timeThe post holder will take a clinical leadership role in developing Paediatric dentistry within the Oxfordshire Community Dental Service in conjunction with the Clinical Director, and will be responsible for the provision of advanced clinical care to children with learning difficulties, physical disabilities, mental health problems, medically compromised,...
-
Customer Experience
2 weeks ago
Bicester, Oxfordshire, United Kingdom Valda Energy Limited Full timeValda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that...
-
Customer Assistant
2 weeks ago
Bicester, Oxfordshire, United Kingdom Lidl GB Full timeSummary £12.40 - £13.00 per hour | 16 - 40 hour contracts | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl...
-
Customer Assistant
4 weeks ago
Bicester, Oxfordshire, United Kingdom Lidl GB Part timeSummary £12.40 - £13.00 per hour | 20 - 40 hour contract | AM & PM shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...
-
Bicester, Oxfordshire, United Kingdom CHRISTIAN DIOR COUTURE Full timePosteChristian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.We are currently seeking a Guest Relations...
-
Customer Service Advisor
2 weeks ago
Bicester, Oxfordshire, United Kingdom K2 Recruitment Full timeThe Customer Service Advisor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service. If you enjoy being part of a large team working towards a common goal this could be the role for you.Hours of work are Monday to Friday 9 am to 5 pm.Responsibilities include, but...
-
Customer Service Advisor
2 weeks ago
Bicester, Oxfordshire, United Kingdom Pertemps Network Group Full timeJob Description:Due to continued success, our client is now looking to recruit a number of Customer Service Advisors to join my clients rapidly expanding team in Bicester.If you love helping people and are motivated by making life easier for others, this is the role for you.Key tasks - Proactively identifies the reasons for arrears and takes ownership of...
-
Customer Service Representative
2 weeks ago
Bicester, Oxfordshire, United Kingdom HUBER+SUHNER Full timeYour tasks Serve as the primary order contact for our customers To provide HUBER+SUHNER with the highest level of support on all aspects from order processing to product delivery To be an active member of the Customer Service Team to ensure the future development and success of the company To maintain professionalism when dealing with internal and...
-
Customer Care Order Processor
2 weeks ago
Bicester, Oxfordshire, United Kingdom K2 Recruitment Full time £26,728The Customer Care Order Processor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service. If you enjoy being part of a large team working towards a common goal this could be the role for you. Hours of work are Monday to Thursday 9 am to 5 pm Friday 9 am to 4...
-
Customer Service Representative
2 weeks ago
Bicester, Oxfordshire, United Kingdom HUBER+SUHNER Full timeAt HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.Customer Service Representative (CSR):Bicester | Full 100% | UnlimitedYour tasks: Serve as the primary order contact for our customers To provide...
-
Collections Specialist
2 weeks ago
Bicester, Oxfordshire, United Kingdom Cactus Search Full timeWe are currently looking for a Collections Advisors to join our clients highly successful, rapidly expanding team who provide an excellent service to their customers & require somone to chase down outstanding monies.The Successful Candidate will earn a Base Salary of £27K DOE, £45K OTE and Excellent Benefits, Encourage customers to bring their accounts...
-
Luxury Retail Security Officer
2 weeks ago
Bicester, Oxfordshire, United Kingdom Bardwood Support Services Limited Full timeAbout the Role: We are currently looking for a Luxury Retail Security Officer. Join our team at a pay rate of £12.85 per hour in Bicester. You will work 5 days a week (including weekends), with 2 days off per week and 40 to 60 hours weekly (depending on shift lengths). Deliver exceptional customer service, being well presented and confident in interacting...
-
Motor Claims Assistant
2 weeks ago
Bicester, Oxfordshire, United Kingdom Fleet Claims Administration Ltd Full timeMotor Claims AssistantHours of Work: Mon - Thurs , Fri , one-hour lunch break.39.5 hours per week.Place of work: Avonbury Business Park Bicester (OX26 2UA)Holiday Entitlement: 24 days (increasing by one day after two years' service to a maximum of 28) + Bank Holidays.Salary: CompetitivePosition SummaryKey responsibilities Answer any telephone calls promptly...
-
Debt Recovery Coordinator
2 weeks ago
Bicester, Oxfordshire, United Kingdom Valda Energy Group Full timeCompany overview:Valda Energy, where knowledge meets innovation. We are specialists with over 20 years of experience in small to medium sized business energy supply, providing outstanding customer services and cutting carbon emissions.Valda Energy focuses on cloud-based technology, customer focused solutions, choice of fuel mix including 100% renewable...
-
Motor Claims Assistant
2 weeks ago
Bicester, Oxfordshire, United Kingdom Fleet Claims Administration Ltd Full timeMotor Claims AssistantPosition SummaryKey responsibilities Answer any telephone calls promptly and professionally Motor Claims FNOL Liaise with all parties relating to a motor incident Deal with all correspondence in a timely manner General administrative duties relating to specific client requirements Dealing with unresolved payment balances on claims files...
-
Junior Sous Chef
2 weeks ago
Bicester, Oxfordshire, United Kingdom Absolute Taste Full timeLooking to improve your work/life balance? To create and innovate? To earn paid overtime with occasional weekend work?We have the rare but exciting opportunity to join our Heroics Cafe team as a Junior Sous Chef based at Bicester Heritage, Oxfordshire.Heroics Cafe takes pride in crafting freshly prepared dishes using only the finest ingredients, including...