Motor Claims Assistant

1 week ago


Bicester, Oxfordshire, United Kingdom Fleet Claims Administration Ltd Full time

Motor Claims Assistant

Position Summary

Key responsibilities

  • Answer any telephone calls promptly and professionally
  • Motor Claims FNOL
  • Liaise with all parties relating to a motor incident
  • Deal with all correspondence in a timely manner
  • General administrative duties relating to specific client requirements
  • Dealing with unresolved payment balances on claims files
  • Sending of invoices and relevant supporting claims documentation
  • Completion of Assigned work
  • Processing claims documentation
  • Seek advice and guidance if unsure on any aspect of job
  • Support Claims Advisor, Lead, Specialists and

Essential/ Desirable skills

  • An excellent telephone manner
  • Be able to work as part of a busy team
  • Be able to provide quality customer care to a variety of individuals
  • Be reliable and proactive
  • Be able to use own initiative
  • Be willing to learn and willing to ask questions
  • Be methodical and conscientious
  • Be able to multitask

Additional Information

  • Hours of Work: Mon
  • Thurs , Fri , onehour lunch break. 39.5 hours per week.
  • Place of work, Avonbury Business Park Bicester (OX26 2UA)
Holiday Entitlement: 24 days (increasing by one day after two years' service to a maximum of 28) + Bank Holidays
:

  • Salary: Competitive,
  • Company pension scheme.
  • Benefits, opportunity to join:
  • Travel Insurance
  • Private Medical Insurance
  • Group Life Assurance
  • Critical Illness Insurance
  • Ford Privilege Discount Scheme (extends to family members)

Job Types:

Full-time, Permanent

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bicester: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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