Customer Advocate

2 weeks ago


Luton, Luton, United Kingdom Campions Full time

Job Role:
Customer Advocate

Location:
Luton

Hours:
Monday to Friday (35 hours per week)

Salary:
£22,400 per annum

As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by:

  • A first point of contact for our customers providing them with great communication and rounded information in a helpful, empathic, knowledgeable and courteous experience in line with our organisational values and behaviours.
  • Provide professional and efficient customer service to all internal departments and contractors
  • Provide first time resolutions and actively promote business service offerings to our customers being the frontline of our brand.
This role reports to the Customer Experience Team Leader, working within a team of up to 14 colleagues.

About You


You are currently working in a customer service role and enjoy working in a busy, and highly demanding environment, where you are able to interface with a number of key departments.


You have a high attention to detail and are able to provide accurate and reliable information whilst being confident working with various MS packages and can use different systems simultaneously to enable you to work quickly and efficiently.


Your desire to be customer orientated means you are focused on improving service levels, and are able to engage and establish rapport with customers by using your excellent communication skills.

About Us


FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.

Great property management is about more than just bricks and mortar.

We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.


Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.

They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Handle inbound customer contact in line with department service targets and taking a first contact resolution approach to provide timely answers owning customer queries through to completion wherever possible.
  • To ensure written interactions are processed and responses issued in accordance with service level targets and quality standards.
  • Closely liaise with, update and support our Property Managers in order to ensure customer and development issues deliver resolutions promptly, with courteous and helpful responses provided to customers and colleagues.
  • Closely liaise with Contractors and Suppliers ensuring an open dialogue is maintained, complete information is provided, and all correspondence and queries are responded to appropriately.
  • To communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries.
  • Raising maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries.
  • To ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas.
  • To manage and document customer requests efficiently for the supply of keys, fobs and permits.
  • Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
  • Ensure all customer information is handled confidentially and in line with GDPR.
Skills and Experience

  • Demonstrable experience of delivering an exceptional customer service.
  • Confident, articulate communicator both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.
  • Able to work with autonomy and as part of a wider team
  • Efficient in maintaining administration and record keeping electronically
  • Demonstrable ability dealing with problems and challenges effectively.
  • Good knowledge of Health and Safety regulations.
  • Ability to work under pressure resilient, able to prioritise and manage time effectively.
  • Excellent IT skills, socialmedia awareness and up to date with new technology.
The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages.

In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

What's next?

123

Job Types:
Full-time, Permanent

Salary:
£22,400.00 pe
  • Crew Travel Executive

    2 weeks ago


    Luton, Luton, United Kingdom TUI Full time

    Job Title: Crew Travel Executive at TUIAs a Crew Travel Executive at TUI, you'll be entrusted with:Ensuring all Northern Region Pilots and Cabin Crew have the necessary hotel and travel arrangements for their flightsCollaborating with the Crew Travel Consultants to guarantee consistent application of principles and policiesSupporting crew communities in the...

  • Complaint Handler

    2 weeks ago


    Luton, Luton, United Kingdom FirstPort (UK) Full time

    Job role: Complaint HandlerLocation: LutonHours: Monday- Friday 9am-5pmSalary: £22,400 per annum The Job RoleAs the Customer Advocate, you will contribute to our vision of being the UK's favourite property manager by:Taking ownership of your customer's issues using your balanced, can-do attitude to find a suitable resolution, with the support of your...

  • Bid Manager

    2 weeks ago


    Luton, Luton, United Kingdom Randstad UK Full time

    Senior Bid Manager at Randstad UKWe take pride in being a reliable recruitment partner in the tech-driven world. Our passion for people combined with innovative technology sets us apart from the competition, offering a top-notch recruitment experience.We are seeking a Senior Bid Manager to lead bid generation for Randstad UK. This role focuses on applying...

  • Complaint Handler

    2 weeks ago


    Luton, Luton, United Kingdom FirstPort (UK) Full time

    Job role: Complaint HandlerLocation: LutonHours: Monday- Friday 9am-5pmSalary: £22,400 per annum Overview of the RoleAs the Customer Advocate, you play a key role in contributing to our goal of becoming the preferred property manager in the UK by:Handling customer complaints with a positive and proactive approach, working collaboratively with colleagues to...

  • Pensions Supervisor

    2 weeks ago


    Luton, Luton, United Kingdom EXPLORE LEARNING Full time £25,750

    Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If you're passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. Our mission is to change...

  • Head of Product

    2 weeks ago


    Luton, Luton, United Kingdom TUI Full time

    We are looking for an experienced Head of Product - Content Service to lead our programme of work to move away from having local systems in each of our markets to building a market leading suite of content technology services that will lead the travel market in content automation across the products we sell.This a great opportunity to join a team of...


  • Luton, Luton, United Kingdom TUI Group Full time

    Luton, GB- Hybrid Permanent Full Time 37.5An exciting opportunity in a global, dynamic organisation focusing on providing advanced analytics solutions to our Markets and Airlines division.The People Analytics team, sitting in the HR organisation, is at the forefront of developing Data & Analytics solutions at TUI. Thriving in an exciting & fast-paced...

  • Customer Advocate

    4 weeks ago


    Luton, United Kingdom FirstPort Full time

    **Job role: Customer Advocate** **Location: Luton** **Hours: 35 hours per week Monday-Friday** **Salary: £22,400 per annum** **The job role** As the Customer Advocate, you will contribute to our vision of being the UK's favourite property manager by: - Taking ownership of your customer’s issues using your balanced, can-do attitude to find a suitable...

  • Customer Advocate

    2 weeks ago


    Luton, United Kingdom Campions Full time

    **Job Role**: Customer Advocate **Location**: Luton **Hours**:Monday to Friday (35 hours per week) **Salary**:£22,400 per annum As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: - A first point of contact for our customers providing them with great communication and rounded...


  • Luton, United Kingdom Victim Support Full time

    We have an exciting opportunity for an Independent Stalking Advocate to join the specialist team in Bedfordshire, working 37.5 hours a week. This role will focus on victims of stalking, that are non domestic abuse related but will work alongside our current Domestic Abuse Stalking Advocate. Do you want to make a difference every day? Do you want to...

  • Aws Tech Lead

    3 months ago


    Luton, United Kingdom Axiom Software Solutions Full time

    **Job Description**: Key Responsibilities: - Translate functional and technical requirements into detailed low-level design and extensible code. - Technically lead a team on complex projects. - Be an advocate of industry best-practices to produce reliable, fault-torrent, and dependable code. - Code and test complex system modules; develop and leverage...

  • Clinical Specialist

    2 weeks ago


    Luton, United Kingdom Pharmiweb Full time

    Role description Clinical Specialist - Diabetes. Exciting new opportunity working for an established pharmaceutical company working across Bedfordshire, Luton & Milton Keynes ICB and Northamptonshire ICB Role: Clinical Specialist Therapy Area: Diabetes and Dermatology Package: Competitive salary dependent on experience, incentive scheme, car or car...

  • Clinical Specialist

    1 week ago


    Luton, United Kingdom Chemistree Solutions Full time

    Role description Clinical Specialist - Diabetes. Exciting new opportunity working for an established pharmaceutical company working across Bedfordshire, Luton & Milton Keynes ICB and Northamptonshire ICB Role: Clinical Specialist Therapy Area: Diabetes and Dermatology Package: Competitive salary dependent on experience, incentive scheme, car or car...

  • Complaint Handler

    1 week ago


    Luton, United Kingdom FirstPort Full time

    **Job Role**: Complaints Handler **Location**: Luton **Salary**: Starting from £22,400 per annum **Hours**: 35 hours per week, Monday to Friday As the Customer Advocate, you will contribute to our vision of being the UK's favourite property manager by: - Taking ownership of your customer’s issues using your balanced, can-do attitude to find a...


  • Luton, United Kingdom Chemistree Solutions Full time

    Role description Territory Sales Manager - Wound Care. Exciting new opportunity working across Bedford, Milton Keynes, Luton Role: Territory Sales Manager - Wound CareTerritory: Bedford, Milton Keynes, LutonTherapy Area: Wound CareSalary: Negotiable competitive salary depending on experience, bonus, company car, additional package benefits Role Type:...


  • Luton, United Kingdom HB4D Limited Full time

    Hey Baby 4D is a brand new clinic soon to be opening in the centre of Luton! We are currently seeking a experienced and registered sonographer to work with us full-time, performing obstetric and gynae scans to our customers. **Job Description - Sonographer Luton**: Our Sonographer will promote a patient focused approach to care; ensuring all client areas...


  • Luton, United Kingdom HBD Partners Full time

    Exciting new Group Revenue Director roleWe are looking for experienced senior cluster revenue candidates who understand how to work with the large brands but have come from a franchise/management operator background.Our client is an established and well reputed hotel management company.You will need to be an excellent team leader and stakeholder manager who...


  • Luton, United Kingdom Charlotte Tilbury Full time

    **Beauty Expert, Luton Airport - NEW LAUNCH!** **Part Time & Full Time Hours available** **About the Charlotte Tilbury Brand** **About Your Role** A Charlotte Tilbury Travel Retail Artist serves as the beating heart of our travel retail spaces. Operating within the dynamic environment of airports and travel hubs, you play a pivotal role in bringing our...

  • Commercial Manager

    4 weeks ago


    Luton, United Kingdom Leonardo Full time

    Job Description: Do you have extensive Commercial experience in the Aerospace and Defence Sector and looking for a new opportunity to take on a senior role within a team? Do you want to work for an integrated and dynamic industrial entity, focused on Aerospace, Defence and Security, at the forefront of technology and launched towards the industry of the...

  • Commercial Officer

    3 weeks ago


    Luton, United Kingdom Leonardo Full time

    **Closing Date**: **The Opportunity**: Are you looking for a career in a diverse commercial function in the Aerospace and Defence Sector or looking for a new opportunity?- An exciting opportunity to be part of the Commercial team at Leonardo Electronics & Cyber Division within the Customer Support & Service Solutions (CS3) business area has arisen. This...


  • Luton, United Kingdom FirstPort Full time

    **Job Advert**: **Job role: Head of Operations Support** **Location: Hybrid, Luton** **Hours: Monday to Friday - 35 hours per week** **Contract: 6 months Secondment** As the Head of Customer Support, you will contribute to our vision of being the **UK’s leading** property manager by: - Owning and efficiently delivering all customer and non-customer...


  • Luton, United Kingdom FirstPort Full time

    **Job role: Head of Operations Support** **Location: Hybrid, Luton** **Hours: Monday to Friday - 35 hours per week** **Contract: 6 months Secondment** As the Head of Customer Support, you will contribute to our vision of being the **UK’s leading** property manager by: - Owning and efficiently delivering all customer and non-customer facing...

  • Operations Manager

    4 weeks ago


    Luton, United Kingdom Cromwell Full time

    We currently have a fantastic opportunity for a Operations Manager to join our Operations team, based in Luton but covering the surrounding area. The role will be to support the Area Manager in leading a team of people with clear objectives focused on delivering the key business accountabilities. Accountable for service quality with customers within the...

  • Head of Product

    2 weeks ago


    Luton, United Kingdom TUI Full time

    We are looking for an experienced Head of Product - Content Service to lead our programme of work to move away from having local systems in each of our markets to building a market leading suite of content technology services that will lead the travel market in content automation across the products we sell. This a great opportunity to join a team of...

  • Head of Product

    2 weeks ago


    Luton, United Kingdom TUI Full time

    We are looking for an experienced Head of Product - Content Service to lead our programme of work to move away from having local systems in each of our markets to building a market leading suite of content technology services that will lead the travel market in content automation across the products we sell. This a great opportunity to join a team of...

  • Senior UX Designer

    4 weeks ago


    Luton, United Kingdom TUI Full time

    As a Senior UX Designer in one of our Agile ‘pods’, you’ll be part of a small, semi-autonomous design team working closely with other Ecommerce disciplines, to deliver great customer experiences for your team’s area of responsibility (which could be a holiday product or a stage in the user journey). Each pod also contains product management, scrum...

  • Telemarketer

    4 weeks ago


    Luton, United Kingdom Viva Wallet Full time

    **Telesales Executive - Permanent - Full Time - Milton Keynes** Are you a Telesales / Internal Sales / Telemarketer / Sales Development / Business Development / B2B Seller with experience of selling into SMB's (Small to Medium size Businesses) and looking to develop your career with a company that is at the forefront of payment solutions technology,...