![Mi Hub Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Advisor Training
2 weeks ago
As part of a multimedia customer services team, this role is responsible for both order processing and responding to order queries however our customers choose to contact us.
A self-motivated and enthusiastic individual your role will be to provide an outstanding level of customer service by identifying the customer needs and providing the best customer experience for each enquiry whilst maximising revenue at every opportunity.
Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and warm service to deliver the teams KPIs.
Understand the wider company sales strategy to recognise sales leads and escalate as appropriate to support business and the teams objectives and targets.
Support team development by participating in ongoing personal learning & development and training colleagues as directed by your managerUse product knowledge to identify and support the right uniform solution for the customer.
Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures.
To be flexible and adaptable, supporting continuous process improvement that ensures a first class service.
Proven ability to build rapport with customers and ability to confidently manage challenging scenarios through varied media channels i.e.
phone and e-mail and web chatAttention to detail and accurate data entry
Computer literate with confident systems knowledge including Microsoft Outlook and Excel and experience of CRM systems.
Team player supporting the delivery of the Customer Service targets and development of colleagues
Life Working at Mi Hub - What we can offer you
At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.
~ Mi Time Policy (after full training is completed) minimum 3 days in the office, finish early on a Friday (3pm) and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office~ Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years service. If this isnt enough, we provide the ability once a year for employee to buy extra annual leave.
~3x death in service life insurance scheme should the worst happen in your employment with us.
~ Celebrating Service, we offer long service awards to celebrate continued employment.
~ EAP covering support for mental health and well-being.
~ Employee Engagement (survey or Mi Forum) We care for your opinions.
~ Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
~ We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is a great place to work.
~ Career progression accessible with our bronze, silver and gold banding.
Shift Pattern
You will work between these hours, on a rota basis.
Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Email:
recruitment @mi-
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