Customer Support Advisor
2 weeks ago
We are seeking an experienced individual to join our Enrolment Support team responsible for providing apprenticeship training opportunities to learners and clients through phone calls in various sectors.
Responsibilities:
- Supporting Enrolment Support Department targets in sales and administration, including reaching out to potential learners and clients.
- Dedicated CPD time for personal development.
- Building relationships with learners, clients, and internal stakeholders.
- Achieving individual & team KPIs, such as delivering 95 opportunities per month with 80% conversion rate.
- Having 2 hours of talk time and 60 outbound dials daily.
Requirements:
- Experience in client interaction in target-driven environments.
- Proficiency in Microsoft Office.
- Organized, ambitious, target-driven, and attention to detail.
Benefits:
- 25 days' holiday, holiday purchase scheme, long service reward, enhanced Pension, Life Assurance, Health services, and more.
- Flexibility in core working hours, enhanced sick pay, and Maternity/Shared Parental/Adoption packages.
- Reward and recognition programme and annual awards event.
About Lifetime Training:
As one of the UK's top Apprenticeship providers, Lifetime Training helps individuals and businesses reach their potential through quality training. The company values collaboration, change, and opportunities for all.
Lifetime Training is dedicated to providing life-changing opportunities for learners, partners, and employees. They are part of the Lifetime Training Group, focusing on learning and development across various professions.
The group offers innovative training, diverse development opportunities, and a rewarding environment for its people.
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