Repairs Planner

2 weeks ago


London, Greater London, United Kingdom Build Recruitment Full time

Salary:
£ per hour

Reference: 26420D

Repairs Planner

Location:
Tottenham Hale

Salary:
£16.50 ph Umbrella Pay

Looking to hire ASAP /
Available Positions: 1

We are recruiting the above position (1x posts)

Description of role:

Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce.

Ensure both the customer and the client receives an excellent standard of customer service

Day to Day:
Answer incoming calls with regards to repairs issues
Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.

Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.

Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.

Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.

Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
Understanding and diagnosing repair requests.

Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.

Managing incoming repairs inbox and allocating repairs works appropriately
Scheduling work for operatives to attend properties and undertake works

Essential Criteria

Social Housing and Repair and Maintenance background.
Experience in planning/scheduling jobs using planning system.
Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors
Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
Experience of trade job durations
Experience of health and safety considerations when planning e.g. asbestos
No hybrid working, must be able to work from amin office located in Tottenham Hale
Good level of written English e.g. ability to rite responses to complaints
Good computer skills
Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs
Passionate about service delivery and customer satisfaction.

Benefits

Generous holiday scheme
Mentoring programmes and continuous learning support
Contributory pension scheme
Annual bonus scheme
Recognition scheme


If you have experience as a repairs planner / scheduler, please apply today with your CV or contact Leah Seber at Build recruitment to discuss further information.


Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Build Recruitment is an equal opportunities employer.
  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom Akton Recruitment Ltd Full time

    Repairs PlannerAkton Recruitment has an opening for a Repairs PlannerRepairs Officer rolecustomer service excellence a must.Repairs PlannerRepairs Planner

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom MCG Construction Full time

    Repairs Planner - Immediate Start - Ealing (W5)Our client is a Social Housing Contractor looking to expand their team, this is a full-time position with the prospect for long-term growth in the business. You will be based in the office in West London.Key duties include: Be responsible for Works Scheduling / Planning, monitoring workforce and subcontractors...

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom GCS Recruitment Specialists Ltd Full time

    A leading maintenance organisation in Kingscross is looking for experienced Repairs Planners with prior experience working within social housing in a busy organisation. This is a office based position.Pay rate is £16 per hour PAYEEden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment...

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom Eden Brown Full time

    A leading maintenance organisation in Hammersmith is looking for experienced Repairs Planners with prior experience working within social housing in a busy organisation. This is a office based position.Pay rate is £14.00 per hour PAYE or £17.87 UmbrellaEden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is...

  • Repairs Planner

    1 month ago


    London, Greater London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Planner's to work across several responsive maintenance contracts in London.We are seeking experienced Planner's, Scheduler's or Repairs Advisor's to apply. This is a customer service based role so candidates must be customer focussed, candidates must present excellent communication and people skills.Responsibilities:...

  • Repairs Planner

    4 weeks ago


    London, Greater London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Planner's to work across several responsive maintenance contracts in London.We are seeking experienced Planner's, Scheduler's or Repairs Advisor's to apply. This is a customer service based role so candidates must be customer focussed, candidates must present excellent communication and people skills.Responsibilities:...

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom Randstad Construction and Property Full time

    Looking to recruit a Repairs Planner to join a leading Property Maintenance company based in Dartford on a 16 week contract Responsibilities: Liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments for operatives Ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements...

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom Omega Recruitment Group Full time

    Job Title : Repairs Planner (L3Z1)Job Category :Building Services & MaintenanceCategory : Agency WorkersClient Location : Holmes Road DepotJustification : Project/ One Off Workload PeakIR35 Status : Inside IR35Hours Per Week : 36.00Start Time : 08:00End Time : 16:30PAYE Pay Rate £19.25 phUmbrella/Ltd Pay Rate £24.03 phMain duties- keeping fire risk works...

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom Essential Employment Full time £19

    Repairs Planner needed in Camden, £19.25ph PAYE – Reference: RQ1278769 Keeping fire risk works order data up to date Raising purchase orders Collating data Planning trade diaries Raising and planning follow ons Liaising with subbys This is a full time role on aTemporary contract basis. If you are interested in the role please apply on our website...

  • Planner

    2 weeks ago


    London, Greater London, United Kingdom Daniel Owen Ltd Full time

    Planner Based in Haringey Temp on going work 17.00per hour PAYE Office based Role Purpose: - Supporting the Repairs Service with the scheduling of appointments for repairs work over a period of days to weeks to ensure that mobile workforce resources are used efficiently - Providing a high quality, customer focused administrative service within the repair's...

  • Planner

    2 weeks ago


    London, Greater London, United Kingdom Build Recruitment Full time

    PlannerLocation: Loughton / DebdenSalary: up to £30k per annumContract: Temp to PermJoin our Team as a Planner / Scheduler!Are you passionate about providing essential maintenance services to residents' properties? We are looking for a dedicated individual to coordinate our mobile workforce and ensure timely job bookings and excellent customer service.Day...

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom iWork Recruitment Limited Full time

    Contract to start ASAP until with a possible extension.Repairs co-ordinater required to administer admin tasks and planningSkillsGood Customer Service SkillsKnowledge of inventory management including in-house and external supply chainsPrevious experience in similar roleUnderstanding of repairs types, prioritisation and timeframes, trades and materials,...

  • Work Planner

    2 weeks ago


    London, Greater London, United Kingdom Bennett And Game Recruitment Full time

    33 days annual leave (inc. 8 days bank holiday) Monday - Friday 8:30 - 4: hpw) Onsite parking Yearly bonus scheme (discretionary) Work Planner Position Overview Work Planner required for our client. Our client, who provides bespoke and innovative engineering solutions across building services, HVAC, fabrication and engineering sectors, are currently...

  • Planner

    2 weeks ago


    London, Greater London, United Kingdom Royal Borough of Greenwich Full time

    Planner (secondment)Scale 6 - Starting Salary £ month maternity coverRepairs & Investment are looking to recruit Planners to work within our Labour scheduling team.You will be joining a team of planners and your duties will include:To allocate appointments for unallocated works orders, and re-appoint incomplete orders To actively monitor and manage the...

  • Fire Planner

    2 weeks ago


    London, Greater London, United Kingdom MMP Consultancy Full time

    An exciting opportunity has arisen for 2 Planners to work within a Local Authority in London. Working as part of the Fire Safety team, this will be a temporary contract, with potential of permanent employment thereafter.These roles would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of fire works.Duties: Liaise...

  • Repairs Planner

    2 weeks ago


    London, Greater London, United Kingdom Vox Network Consultants Full time

    Responsiblities keeping fire risk works order data up to date raising purchase orders collating data planning trade diaries raising and planning follow ons liaising with subbys Requirements Knowledge of inventory management including in-house and external supply chains Previous experience in a similar role with a housing association or council Good...

  • Repairs Admin

    2 weeks ago


    London, Greater London, United Kingdom Daniel Owen Ltd Full time

    REPAIRS CALL HANDLER/PLANNER REQUIREDNorth London Based to join a growing team within a Large Housing GroupHYBRID WORK - Full Time & Part Time AvailableKey purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.Key responsibilities: Managing operatives diaries...

  • Planner

    2 weeks ago


    London, Greater London, United Kingdom Daniel Owen Ltd Full time £26,665

    Monday - Friday Ongoing temp - perm position £26,665 per annum Office based 8am - 5pm (40 hours per week) Previous repairs experience required Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and...

  • Maintenance Planner

    2 weeks ago


    London, Greater London, United Kingdom Tecrec Full time £27,500

    Position - Maintenance Planner Salary - Up to £27,500 per annum. Location - Northwest London Working Hours - Monday-Friday - 8:00am-5:00pm Reporting Into - Engineering Manager Tecrec are currently searching for an experienced Maintenance Planner to work for a business who is a rapidly expanding, London-based SME delivering mechanical and electrical...


  • London, Greater London, United Kingdom Mears Group PLC Full time £28,350

    Annual salary: up to £28,350.00 Planner Tower Hamlets Full Time Permanent Salary up to £28,350 per annum . We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's...