Head of Communications

2 weeks ago

London, Greater London, United Kingdom ABN AMRO Bank N.V. Full time
The Head of Communications UK (HoC) is a member of the Country Executive Office team.

The UK HoC has a hierarchical reporting to the Country Executive UK and a functional reporting line to the Group Corporate Communications team, based in the Netherlands.

The HOC will work strategically together with the Marketing & Communications team in Head Office, including the branding and internal marketing teams and will be responsible for both the translation and implementation of the Bank's marketing and communications strategy in the UK.

This will be undertaken in conjunction with all relevant stakeholders located in both the UK and Head Office

The Country Executive Office is responsible for all activities in the UK, ensuring alignment and compliance to all legal, regulatory and statutory obligations, with the aim of achieving the bank's strategic goals across all 3 UK Branches.

The UK Communications function is responsible for all internal communication activities for the ABN AMRO UK franchise. The function is also responsible for marketing and external corporate communications.

Working closely with the UK Country Executive Committee and the various marketing, brand, media and communication teams within Amsterdam, Head Office as well as with the ABF International Marketing team.

The role holder will be responsible for developing and implementing ABN AMRO UK's communications strategy both internally as well as externally in conjunction with stakeholders in London and the NL Head Office.

UK Communications play an integral role in enhancing, reinforcing and communicating the ABN AMRO strategy and culture in the UK – with a primary focus on internal communications but also externally through media, partner and customer engagement.

The team strives to be a high-performing, results-driven team with strong internal and external networks and relationships.

In this role, you will be responsible for both the external and internal communications, including marketing, of all UK business lines of ABN AMRO.

The purpose of the role is to deliver effective and efficient marketing and communications to our stakeholders and to ensure an aligned approach in the dissemination of the 'One Bank' central strategy.

The HoC will be responsible for developing and executing a leadership, culture and engagement focused internal communications strategy.

The role will also include the responsibility for content marketing, campaigns and projects to raise brand awareness and promote the products and services of ABN AMRO in the UK using a targeted approach through a variety of media channels.

The HoC will be responsible for developing and implementing ABN AMRO UK's annual marketing strategy and communications in conjunction with all relevant stakeholders.

Responsible for developing and executing a leadership, culture and engagement focused internal communications strategy.

Align with appropriate stakeholders in the UK and Head office to understand the 'One Bank' strategy and translate this into content for internal and external use to promote and position ABN AMRO's activities and business in the UK.

Responsible for coordinating and delivering all elements of internal communications including leadership communications, UK intranet, UK townhalls and key business updates.

Act as a trusted advisor to the UK CE, UK ExCo and UK businesses on any strategic, operational or change activities which require internal / external communication.

Assist Senior Leaders within ABN AMRO UK to grow their internal and external profile.

Responsible for raising the business profile with external and internal audiences, such as within the industry marketplace, through content marketing and PR in close cooperation with internal stakeholders.

Website and Social Media - Management of ABN AMRO's existing content and publication on our internal and external website of updates along with Social Media (e.g. This will also include analysis of statistics from website and social media accounts to optimize our positioning of content.

Support the business heads with the sourcing / production of timely and relevant raw / owned content for key audiences, by defining their target market strategies, initiating tactical campaigns, idea generation, building a route to market matrix adding analytics to create an annual overview of the most effective initiatives with a continuous improvement focus.

Support the production of external pitch books, sales support materials (leave behinds) and client communications or ad hoc projects to ensure the brand guidelines are respected and followed for attraction, nurturing, retention and advocacy.

In collaboration with the UK businesses and an external events agency, organise measurable client events and activities based on business requirements including trade shows, taking responsibility for the logistics and operational implementation as well as providing a social media presence during the event where applicable and where required ABN AMRO branded merchandise.

Develop data analytics for continuous assessment and improvement and tracking of progress; Promote a culture of good conduct by demonstrating and communicating the expected levels of behaviour and integrity by encouraging a speak up culture, compliance and completion of all mandatory/regulatory training courses, including but not limited to SHARP
Demonstrate and promote the expected levels of behaviour and employee integrity by showing strong adherence to moral and ethical principles and internal rules, policies and procedures
Assess periodically the overall skill sets of the team and ensure that training and development needs are identified and acted upon via regular team and one to one meetings
Regularly reviewing Succession Management and Talent Development plans, providing employees development opportunities to support those plans
We serve clients in the retail, private banking and corporate banking sectors.

We are also present internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing.

The shift towards sustainability is one of the most important challenges of our time.

Our strategy goes far beyond financial value:
we want to accelerate the transition to sustainability. We do this by supporting and advising our clients in order to facilitate their sustainability shift. Our strategy requires a culture of working together and permanent learning. It's only with this mindset that we unleash the best in ourselves to deliver a high standard of performance.

ABN AMRO's culture is the catalyst for the evolution in which we find ourselves:
our people are imaginative, trust each other and do just that little bit extra to help clients.
Corporate and Institutional Banking which includes Corporate Banking, Clearing, Global Markets - Sales & Trading and Financial Institutions
Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services

Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources.

Relevant Marketing/Communications degree and full-marketing mix experience with a proven track record of delivering successful marketing activity
In-depth and relevant experience in this field to include defining Marketing and communication strategy, planning and implementation
In depth knowledge of communication and marketing techniques and methods
An experienced marketing professional, able to see the bigger picture but also hit the ground running and roll up their sleeves to produce engaging content and campaigns to deliver excellent results
In depth knowledge of communication and marketing techniques and methods
Significant experience of arranging and publishing content as well as using social media including LinkedIn
Experience of using analytics packages and social media tools to produce usage reports with the ability to analyse and translate data into executive reports
Have excellent interpersonal and influencing skills, with an entrepreneurial spirit with the ability to work autonomously, maintaining good structure, monitoring timelines and maintain an overview
Be self-motivated, flexible and have a proactive attitude with the adaptability to positively deal with change
Strong command of the English language and the ability to articulate requirements. Have exacting standards in respect to detail, written and oral communication skills and motivation to exceed expectation of the role
Overcomes obstacles, keeps calm, seeks and acts on feedback and is an effective role-modelfor a long-term sustainable career
Experience of working within a financial environment would be an advantage
Have advanced excel skills in order to manipulate, analyse and organize large quantities of data in an expeditious manner

The ability to reflect on their impact on the wider ABN AMRO franchise being able to adapt to different styles of communication andleadership and actively looks for feedback.

Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. In the UK, in the Netherlands or elsewhere in our international network. We have identified that the following types of flexible working may be suitable for this role in principle.

Any requests will be determined in line with our Flexible Working Policy:

Type of Flexible Working May be Considered
Job Sharing Yes
Remote Working Yes
Part time Yes
For more information please contact Niki Champion, Senior Resourcing Partner, .abnamro.

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