Community Support Officer

1 week ago


Chichester, West Sussex, United Kingdom The Hyde Group Full time

9 month Fixed Term Contract

Chichester, Sussex, Hampshire

£32,500


Hyde is looking to recruit an Community Support Officer to deliver an effective, proactive and customer-focused Anti Social Behaviour (ASB) service to tenants and leaseholders.

Hyde is one of the UK's largest housing providers, working across London and the South East.

With a turnover of £450m and 50,000 homes under management, the Community Support (ASB) Officer will manage cases to a professional standard and in compliance with The Hyde Group policies.


Duties & Responsibilities:

  • Riskassess victims of ASB and implement appropriate case management plans, making referrals where necessary.
  • Make effective use of the specialist equipment that is available to assist with investigations and gather evidence.
  • Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries.
  • Take proportionate and necessary action when justified, in the use of all legal and nonlegal remedies, considering the support needs and vulnerability of all parties.
  • Prepare cases for court action and represent Hyde l at court and eviction, liaising with our Legal Services team and solicitors where appropriate.

Key skills and experience:

  • Previous experience of working within community support/protection/ASB.
  • Up to date working knowledge and awareness of ASB case investigations/housing legislation is desirable.
  • Ability to work independently and carry out home/site visits with mínimal risk, often lone working in a variety of settings, including high rise blocks and large, urban estates.
  • Previous ASB experience is essential/Housing Officer experience touching on ASB.
  • Knowledge/experience of multiagency working.
  • Problem solving promptly resolves daytoday or routine problems within their work area using defined processes.
  • You will be required to pass a psychometric test before progressing to interview stage.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An awardwinning flexible benefits package.
  • Volunteering days


Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone.

We strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.


Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.



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