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Support Worker

3 months ago

Southsea, Portsmouth, United Kingdom Two Saints Full time

Full time, 37 hours a week including weekends and bank holidays

£21,031 progressing to £23,368


You will be working as part of a team to provide support to individuals who have a history of homelessness and mental health/substance misuse issues.

You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations. This in turn will promote mutual respect, dignity, stability, confidence and self -worth.

MAIN RESPONSIBILITIES

  • You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a support plan which is equally achievable and realistic for them
  • You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering
  • You will help them improve their practical skills in areas such as budgeting, shopping, cooking and housework
  • You will work with external partners to maximise the opportunities available to clients so that they can resettle in the community
  • You will be extremely conscientious in areas such as safeguarding and lone working.
  • You will help clients to access the benefits they are entitled to claim
  • You will help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
  • You will maintain client records using relevant systems to a good standard
  • You will work in accordance with the Health and Safety regulations and all policies and procedures
  • You will attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
  • You will work flexibly across all areas of operation where required and prior notice given
  • Any other reasonable task as requested by a member of staff

Attributes & Values


Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people.

Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.


  • Willing to travel to different locations and with access to own transport
  • Clear verbal and written English
  • Good IT and keyboard skills
  • Polite, assertive manner, ability to self motivate
  • Passion for working in a client/customer facing role
  • Knowledge of the benefits system and tenancy legislation
  • Have an interest and genuine concern for homelessness and related issues
  • Knowledge of voluntary and statutory agencies
  • Flexible to meet the needs of the service