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Sales Support Coordinator
1 week ago
Sales Support Coordinator - Role Description _More than just parts_
About us
We are a fast growing and innovative supply chain partner in the wind energy sector. We offer services including supply chain management, refurbishment, and technical services, as well as supply of parts and consumables.
The role
The Sales Support Coordinator is responsible for supporting all aspects of sales activity including providing high levels of service to our customers, assisting with quoting activity, and developing sales proposals closely with the sales team.
They are also responsible for order related communications and ensuring the smooth delivery of goods to our customers by liaising with carriers to anticipate and solve problems.
This is a key role within our team, ensuring the smooth running of the business by linking Sales and Operations, and ensuring timely communications between customers, suppliers, and internal colleagues.
We are looking for a permanent and a fixed term Sales Support Coordinator for 12 months.Key Responsibilities
The Sales Support Coordinator is responsible for:
- Supporting the sales team with new sales enquiries and quotations
- Managing customer enquiries and correspondence
- Processing, acknowledging, and confirming customer Purchase Orders
- Updating daily reports and presenting results to the team in the biweekly production meeting and others as required
- Working with the warehouse and the procurement team to manage customer expectations
- Providing general office and sales order admin support to the wider team
- Ensuring adherence to the quality management system and all task related processes
Key Requirements
- Ability to work effectively as a part of a small team in a fastpaced environment
- Excellent communication skills with the ability to build relationships with a diverse range of customers, suppliers and internal colleagues
- Excellent attention to detail
- Experience in a customer facing role
- Strong IT skills, particularly MS Excel and CRM/ERP Systems
Job Types:
Full-time, Permanent, Temporary contract
Contract length: 12 months
Benefits:
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Renfrew: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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