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EMEA Sales Training Coordinator
4 months ago
Work Schedule
OtherEnvironmental Conditions
OfficeJob Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life – To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.
Our work in specialty diagnostics – from providing diagnostic assays and instruments to clinical monitoring across disease stages – improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on – now and in the future.
This role is UK REMOTE
The EMEA Sales Development team plays a vital role in ensuring our commercial teams have the opportunity to develop the skills, knowledge and capability to excel in their role and enable our customers to make the world healthier, cleaner and safer.
You will work in partnership with regional training leaders, global program managers, and SME's both in the regions and the commercial divisions to nurture an environment that values continuous learning and provides an efficient learning ecosystem.
Success will be defined through training evaluation data, training-related sales performance indicators like proficiency & competency assessment, and other relevant parameters.
Reporting to the Director SFE/SFE and Pricing you will not only be responsible for the coordination and administration of EMEA sales training programs, you will also assist in the development of elearning, the production of virtual classroom training and develop your facilitation skills by delivering certain aspects of our training programs.
What will you do?
Program Coordination & Administration
- Lead the administration for the Sales Development Curriculum as part of the Initial Sales Training, Sales Excellence curriculum and DM excellence curriculum or as otherwise required collaborating with divisional and global training leads to ensure set up supports needs.
- Drive participation and engagement with our collaborative learning programs (e.g. Intrepid)
- Assist EMEA sales trainers (skills and technical) with design and delivery of development programs.
- Lead all administrative activities that support the effective implementation of training: this includes updating the training calendar, scheduling sessions, setting up & producing virtual training and when appropriate booking venues, coordinating lunches / dinners and handling the logistics for live classroom training.
- Collaborate with colleagues to secure facilitators and execute delivery of programs as well as running our intake process for any special projects.
- Assist with the development of Virtual Training working closely with facilitators / SMEs to build a virtual classroom set up that supports successful delivery of the session, running all interactive elements such as polls, quizzes, whiteboards, breakout rooms etc.
- Track and support progress of participants through various learning paths during onboarding and continuous educations including certification paths.
Training Team Support
- Ensure all relevant iConnect (intranet) pages are current and provide vital visibility and access to training information for our sales colleagues.
- Coordinate various Microsoft TEAMs sites for the core and extended teams crafting an organized and structured workspace with access to shared documents to improve teamwork
Vendor & Budget Management
- Collaborate with vendors to schedule external facilitators and order materials where appropriate, ensuring participants are supervised and records shared with vendors (e.g. Korn Ferry, Blanchard,...)
- Raise purchase orders to support vendor invoices.
- Ongoing tracking and processing of all vendor invoices, collaborating with Accounts Payable, Director SFE/SFD/Pricing, Finance and sales leaders to supervise all spends is on track in relation to AOP/Budget.
Technology Admin & Data Analysis
- Use a variety of learning platforms (learning technology ecosystem) to support the successful deployment of programs, tracking participation, running reports, handling course evaluations and certification of participants.
- Administer the Learning Management System adding / deleting users, uploading content, assigning courses, running reports, setting up programs as required and supporting participants with first level trouble shooting.
- Administer the evaluation of all training programs following the standard course evaluation process using relevant tools and become a power user of evaluation data reports and dashboards.
- Run reports and analyse data from various sources / learning platforms for example course evaluation and competency data from MTM, or learner and course metrics from Docebo (LMS)
- Share data analysis with colleagues to enable decisions to be taken with a view to enabling continuous improvement.
- Support the roll out of Learning Needs Analysis and the collation / analysis of interview feedback or survey responses.
How will you get here?
Education and experience
Ideally you will have a bachelor's degree or proven experience in a similar role.
Confirmed experience working in a commercial environment preferably within the Life Sciences Industry.
Past experience in Training and Development organization or coordinating events is preferred.
Knowledge, Skills, Abilities
Proven commercial approach and focus on continuous improvement (PPI) with the customer in mind
Experience with platforms such as Docebo, Intrepid and Metrics that Matter would be advantageous
Ability to prioritize, work independently, and proceed with objectives without supervision.
Must have excellent planning and interpersonal skills with attention to detail
Ability to work with a wide variety of people at various levels in the organization
Must possess good listening, verbal and written communication skills
Ability to analyse data and recommend appropriate course of action
Capacity to work across regions with different cultures & needs
Proficient with Microsoft Office 365 including Word, Outlook, Excel, PowerPoint, TEAMs and PowerBI (desirable)
Ability to travel across EMEA (~5% time)
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today