![Ferne Animal Sanctuary](https://media.trabajo.org/img/noimg.jpg)
Visitor Centre Assistant
2 weeks ago
FERNE ANIMAL SANCTUARY
JOB TITLE:
Visitor Activities Officer
REPORTS TO:
PA to
CEO
INTERFACES:
CEO
Senior Management Team
Colleagues
Volunteers
Customers
JOB BRIEF
Assist with all day-to-day operations of the Visitor's Centre, be familiar with and able to operate the Annual Pass holder process, assistant with visitor entrance transactions, F&B sales and all general enquiries including but not limited to conference room, visitor add-ons, tours, Gift Aid etc.
Develop and deliver activities in both the VC and Creative Corner to educate people on how to better care for their animals.
Support all Sanctuary events e.g. fayres, running activities focused on animal welfare.
MAIN PURPOSE:
The post holder will be responsible for assisting & enabling the smooth running of our Visitors Centre.
You will be the first point of call for visitors to the Sanctuary which will include members of the public, schools and organisations, trade, and business.
Maintaining strong inter departmental communication is always vital alongside excellent and professional customer service.Deliver the Sanctuary's activities through Creative Corner, in line with the Education Strategy.
KEY TASKS AND RESPONSIBILITIES
ACTIVITIES
- To provide consistently high standards of visitor care when welcoming visitors to the Sanctuary, processing admissions and membership, Gift Aid & F&B Sales.
- Relay accurate information about planned Sanctuary events.
- To enhance visitors Ferne experience through an excellent 'meet and greet and by providing general information about the Sanctuary to optimise income generation.
- To respond to comments; listen to feedback from our visitors and to ensure that it is used positively to develop the organisation and its activities.
- To provide the highest possible standard of presentation ensuring that all displays, fixtures, fittings, and premises are maintained to a high standard of cleanliness.
- To be an advocate for the Sanctuary's aims by supporting staff and volunteers through effective teamwork and good levels of internal communication
- To keep up to date with the history of the site and past/present/future developments to ensure consistently excellent Sanctuary knowledge.
- Adhoc administration tasks and any other duties as requested by the Senior Management Team
- To develop an ongoing programme of activities that support the objectives of the charity.
- Design and construct the talks and trails for the ongoing programme.
- Quantify the impact of the activities as evidence of delivering education on animal welfare.
- Seek feedback from participants to improve the quality of trails and events.
- To devise events that are relevant and also attract visitors throughout the year.
VOLUNTEERS
- To ensure the volunteers understand the health and safety requirements.
SOCIAL MEDIA
- To respond to posts from subscribers
- To generate new posts in line with the charity's educational objectives
- To generate signs for the sanctuary as required
- To work with fundraising to ensure their activities are effectively promoted across the sanctuary.
- To assist with fundraising across the sanctuary
FINANCIAL
- Maximise Gift Aid
- Complete End of Day processes and respond to queries from Finance promptly.
SYSTEMS
- MS Office
- Chariot
It is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job or the level of responsibility.
The post holder will contribute positively to a harmonious and collaborative working environment and have a positive approach to continuous personal development.
The Sanctuary reserves the right to vary or amend the duties and responsibilities of the post-holder at any time according to its needs.
Job Type:
Zero hours contract
Pay:
£11.44 per hour
Benefits:
- Free parking
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Experience:
Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
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