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Visitor Experience Assistant

4 months ago


Chard, United Kingdom Ferne Animal Sanctuary Full time

**FERNE ANIMAL SANCTUARY**

**JOB DESCRIPTION**

**Job Title**:
Visitor Experience Assistant

**REPORTS to**:
Head Chef

**INTERFACES**:
Head Chef, Commercial Experience Manager, CEO, SMT, Colleagues and Volunteers

**Job Brief**

Involvement in tours at the sanctuary, confidently curating features such as Willow Walk and Ferne Henge to members of the public. To help in the day-to-day operations of Mollies snack stand at the Sanctuary.

**MAIN PURPOSE**:
Provide a warm welcome to visitors with the highest levels of customer service.

**MAIN TASKS AND RESPONSIBILITIES**

**Activities**:

- To enhance visitors Ferne experience through an excellent ‘meet and greet’ and by providing general information about the Sanctuary, informed talk on Willow Walk and Ferne Henge, to optimise customer experience.
- To keep up to date with the history of the site and past/present/future developments to ensure consistently excellent Sanctuary knowledge

**Food Preparation and Service**:

- Ensure the highest standards of food quality and presentation.
- Prioritise the use of local and seasonal produce.
- Provide a high standard of customer service.
- To help with ordering, purchasing and stock control including monthly stock takes.
- Undertake Kitchen, utility and front of house duties to meet customer requirements
- Assist the Chef/Manager with events and corporate bookings
- Work with colleagues to deliver major annual events

**Hygiene, Health and Safety**:

- Ensure the kitchen and food-serving areas are maintained to a high standard

**Meeting current Health and Safety and hygiene requirements.**
- Ensure food safety monitoring and temperature checks are completed
- Report any maintenance issues to the Estates team
- Ensure the health, safety and security of all Restaurant staff, visitors, suppliers, cash, stock and premises.

**Financial Management**:

- Assist with checking all deliveries and invoices
- Help ensure that cash handling procedures are adhered to and accurate records are kept.

**Other**:

- Any other reasonable duties as required within your skill and competence.
- Be familiar with all aspects of safety at work including Fire and Health and Safety regulations.
- Adhere to all Sanctuary policies and procedures.
- Adhere to the legal responsibilities of the Sanctuary.

The Sanctuary reserves the right to vary or amend the duties and responsibilities of the post-holder at any time according to its needs.

Job descriptions only reflect 80% of a role and are not an exhaustive list of duties.

You will be expected to carry out other activities that are within the scope of the role.

**Job Types**: Part-time, Permanent
Part-time hours: 10 per week

**Salary**: £5.28-£10.42 per hour

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Every weekend
- Holidays

Ability to commute/relocate:

- Chard: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 19/06/2023