Receptionist/administration Assistant

1 week ago


Barnsley, Barnsley, United Kingdom South West Yorkshire Partnership NHS Trust Full time
demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service. may work within clinical environments where basic conflict resolution may be required. work flexibly to meet the needs of the service. develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information.

work with sensitivity and have an understanding of the service and issues experienced by users. use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties. assist in ensuring the service experienced is positive, and service user confidentiality is maintained at all times.


Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

be encouraged to contribute ideas and suggestions within the team, and supported to progress as appropriate.

KEY RESULT AREAS:

1.1 Service provision:

To assist the department with routine office duties, appropriate to the role, for example: Word processing of correspondence /reports/ other documents accurately To take and transcribe notes Dealing with telephone calls/ take accurate messages Photocopying/ Scanning/ Filing Receiving visitors/Reception Reporting faults Mail handling Request, cancel and re-arrange appointments Systems maintained and updated Demonstrate duties to new starters Provide cover for other members of the team.

Deliver excellent levels of service and address or report to the Line Manager, in a timely manner, when these standards have not been met.

Support the Line Manager as required.

Proactively and positively contribute to the achievement of business outcomes through individual and team effort, with the focus being on delivering excellent customer services.

Work within defined parameters, prioritise own tasks and respond to peoples needs.
Refer and seek guidance/supervision on issues outside of post holders level of competence or authority. Help to promote an open, welcoming, person-centred culture seeking feedback from users of the service to aid service improvement.


Produce clear and accurate written correspondence as appropriate to the role, using competent IT skills, accurate data inputting and use of Trust Intranet and Internet as required.

Maintain accurate documentation. Use appropriate documentation/systems in accordance with local and Trust standards. Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality.

  • Build and sustain effective communications to ensure good team working and collaborative working practices. Disseminate knowledge, and information to those who need to know. Support the smooth running of administrative systems and meeting of all relevant deadlines.


Proactively identify additional activities in accordance with the role, which would increase postholder efficiency and the efficiency of the team; offer suggestions for improvement and implement agreed activities.

Support the Trusts culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes. 1.

2 Working as part of a Team:

Assist with general clerical duties appropriate to the role eg, reception duties, dealing with post, photocopying, reporting faults, filing/retrieval, booking appointments, scanning, minute/note taking.

Act as a point of contact for the team/service.

To provide cover or support to others as required as appropriate to the role. Assist in delivering excellent levels of customer services to people. Assess, problem solve or report, in a timely and proactive manner, when these standards have not been met. Assist in providing a positive link between the department/service and those who use it.

Ensure service user privacy, dignity, rights, choices are maintained at all times. Provide and receive service user information using tact, reassurance, empathy and persuasive skills as required. Ensure urgent matters are acted upon timely, within service performance standards. Keep appropriate statistical records/information as and when directed by the team/service for audit purposes.

Assist in the provision of statistical returns as required which may involve entering statistical data onto databases. Provide relevant assistance as and when directed to support all colleagues. Recognise and respond appropriately to emergency situations. Support the reduction of hazards in the environment by being aware of safety, security, theft or damage.

Support the Trusts culture of commitment to delivering quality services and outcomes.

Maintain and continuously improve knowledge & understanding of the Trust/service including systems, policy, and current issues, particularly with regard to own area of work and service users.

Proactively identify addit

  • Barnsley, Barnsley, United Kingdom Royston Group Practice Full time

    Medical Receptionist Job Responsibilities and Duties Greets patients in the facilities and over the phone. Assists doctors, nurses, and patients. Schedules doctors and nurse appointments for patients. Performs clerical and administrative tasks.Coding of clinical letters. Issues repeat prescriptions Maintains and keeps patient information confidential at all...


  • Barnsley, Barnsley, United Kingdom Dr Craven and Dr Czepulkowski's Surgery Full time

    JOB DESCRIPTION POST Full time Receptionist/Administrator 37.5 hours Mon-Friday between 8.30am-6.30pm Pay £11.82 ph LOCATION Dr Craven and Czepulkowski, 48 High Street, Royston, S71 4RF ACCOUNTABLE TO Doctors and Practice Manager JOB SUMMARY To assist in the efficient running of the reception area in a busy, two partner practice in Royston. PRINCIPAL...


  • Barnsley, Barnsley, United Kingdom Peace Legal Limited Full time

    We are looking for someone who is reliable, and has some experience in Admin/Office/ Customer Service workResponsibilities: Reception duties Dealing with client enquiries Assist with the ordering of office supplies File closing, storing and dealing with destruction requirements Providing administrative support to fee earners including fileopening, working...


  • Barnsley, Barnsley, United Kingdom The Kakoty Practice Full time

    The Kakoty Practice are looking to recruit an experienced full-time medical receptionist or 2 part-time receptionists to work in our busy GP Practice. The practice is based on 2 sites. Main duties include telephone contact with patients/other healthcare professionals, reception duties, general administrative duties, processing prescriptions etc. Someone with...


  • Barnsley, Barnsley, United Kingdom The Kakoty Practice Full time

    The Kakoty Practice are looking to recruit an experienced part-time medical receptionist to work in our busy GP Practice. Someone with experience of using System 1 and Choose & Book booking system desirable but not essential. The practice is based on 2 sites.Main duties include: Telephone Reception General administrative tasks Processing prescriptionsJob...


  • Barnsley, Barnsley, United Kingdom HB4D Limited Full time

    We are looking for somebody with experience in either reception or administrative positions.Receptionist Responsibilities:Your key responsibilities will include: Booking appointments for customers both over the phone and in person Welcoming customers to the clinic and assisting them with any queries Taking payments Acting as a Chaperone where required (you...

  • Receptionist

    2 weeks ago


    Barnsley, Barnsley, United Kingdom Portman Dental Care Full time

    Job Description If you're a Receptionist looking for a rewarding role in a friendly and professional environment, look no further than Churchfield in Barnsley . Full-time hours available, 38 hours Typical shifts are Mon, Tues, Thurs, Friday & Wednesday 1pm-8pm Convenient location At this friendly practice. You'll work alongside a highly...

  • Receptionist

    2 weeks ago


    Barnsley, Barnsley, United Kingdom Portman Dentex Full time

    If you're a Receptionist looking for a rewarding role in a friendly and professional environment, look no further than Churchfield in Barnsley. Fulltime hours available, 38 hours Typical shifts are 8.30am5.15. Mon, Tues, Thurs, Friday & Wednesday 1pm8pm Convenient locationAt this friendly practice. You'll work alongside a highly skilled, specialist clinical...

  • Salon Receptionist

    1 week ago


    Barnsley, Barnsley, United Kingdom Adele Jones Hairdressing Full time

    Coordinate the daily flow of customer scheduling, servicing, and check out. Multitasking is key. Effectively communicate, in English, both verbally and in writing. Excellent knowledge of the industry and trends impacting the salon. Excellent personal/social skills when dealing with vendors, customers, coworkers, and Owners. Flexible. Able to adapt to sudden...


  • Barnsley, Barnsley, United Kingdom The Best Connection Employment Group Full time

    We are currently seeking an Administration Assistant for a Manufacturer and distributor of fresh food products in the Barnsley area.Responsibilities of the Administration Assistant, Working in a busy office environment. Making computer posting to Sales and Purchase ledgers Assisting the buyer with record keeping and traceability records Dealing with...

  • Receptionist

    1 week ago


    Barnsley, Barnsley, United Kingdom NHS Professionals Full time

    Job Title: ReceptionistLocation: Barnsley Hospital**Hours: Monday Friday 08:0016:00**Trust Location: Barnsley Hospital, Gawber Road, S75 2EPWhat you'll be responsible for:Reception support - To greet visitors and book patients onto the ward. To arrange appointments for follow up patients. To answer telephone queries and support admin team with general...


  • Barnsley, Barnsley, United Kingdom Hill Brow Partnership Full time

    Working as part of an established team, to assist our patients both face to face and but predominantly over the phone.A kind, caring and empathetic person with a wish to help people, is ideal for this role, you will love to speak to people and have a level of resilience as call volumes are high. The role is varied, interesting and challenging.Using a variety...


  • Barnsley, Barnsley, United Kingdom Hill Brow Partnership Full time

    Working as part of an established team, to assist our patients both face to face and but predominantly over the phone.A kind, caring and empathetic person with a wish to help people, is ideal for this role, you will love to speak to people and have a level of resilience as call volumes are high. The role is varied, interesting and challenging.Using a variety...


  • Barnsley, Barnsley, United Kingdom A Shade Greener Maintenance LTD Full time

    A Shade Greener Maintenance Limited provides operations, maintenance and monitoring services for renewable energy systems. We are responsible for over 70,000 solar systems and over 1,000 biomass boilers.We are looking for an Administration Assistant with office administration and call handling experience to join our Solar Project Team.The office is a modern...


  • Barnsley, Barnsley, United Kingdom KDA Wholesale Limited Full time

    Overview:We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative and Counter Sales Assistant, you will play a crucial role in ensuring the smooth operation of our office by providing administrative support to various departments. This is a permanent position with competitive pay and opportunities...


  • Barnsley, Barnsley, United Kingdom Walderslade Surgery Full time

    Job Summary To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.The Assistant Practice Manager will focus on the day-to-day operability of the...


  • Barnsley, Barnsley, United Kingdom Upton & Co Accountants Full time

    About usWe are a locally based, growing practice based that has a vacancy for an admin assistant.Full Time Role - Part Time ConsideredWe're looking for an office administrator to provide clerical and administrative support for the office.Office experience is essential.The person in this position will perform a variety of different tasks including, but not...


  • Barnsley, Barnsley, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

    Experience of working in a mortuary setting, handling the deceased and having knowledge of regulatory frameworks is preferred. They will be committed to undertake all on the job training including being trained in the safe removal of hazardous implants.To deliver mortuary service dutiesTo provide a comprehensive administrative service for the Mortuary.To act...


  • Barnsley, Barnsley, United Kingdom South West Yorkshire Partnership NHS Trust Full time

    Job summary 1 x 30 hours over 4 days NHSBarnsley Talking Therapiesare seeking to recruit a permanent Band 3 Admin Officer/Receptionist tojoin our busy front line Admin Team to provide both a high-quality administration& reception service to our Service, users & visitors, whilst alwaysensuring confidentiality. Excellent administrativeskills are...

  • Administrator

    1 week ago


    Barnsley, Barnsley, United Kingdom T3 Training & Development Full time

    Overall Job Purpose:Support the administration and delivery team to monitor and deal with incoming communications, responding to internal and external queries, completing administrative procedures related to the learner journey and delivery of Apprenticeships.Administration End Point Assessment (EPA) administration Responsible for ensuring apprentices are...