Customer Care Coordinator

2 weeks ago


Hatfield, Hertfordshire, United Kingdom Howells Solutions Full time

Customer Care Coordinator

Hatfield

Hyrbid Working
Howells are currently recruiting for an organised and driven Customer Care Coordinator. Our client are a multi awarded winning business with a reputation for providing fantastic training, development and progression.

Customer Care Coordinator Key Duties:

  • Fully adhere to the companies standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
  • Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
  • Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
  • Liaise between Site Management teams, Customer Care Operatives and external Subcontractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
  • Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
  • Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels
  • Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contracharges where applicable
  • Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently
  • Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
  • Undertake postcompletion satisfaction calls to customers
  • Update weekly reports and distribute to relevant personnel
- promote and act in accordance with all Group values, systems, policies and procedures

  • Carry out the other appropriate ad hoc duties as and when required

Customer Care Coordinator Salary and Benefits:

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

This is a full time, permanent role for which you will receive a competitive salary andbonus scheme as well as role dependant additional benefits.

**Applications
  • Sales Coordinator

    1 week ago


    Hatfield, Hertfordshire, United Kingdom Davanti Recruitment Full time

    Sales CoordinatorLocation: HertfordshireSalary: Excellent + 20% BonusAn excellent opportunity for a self motivated sales coordinatorSkills / Experience Required: Experience in a sales / sales support / sales coordinator role Excellent organisational skills. Fluent English: written and oral. Ability to communicate with people at all levels both internally and...


  • Hatfield, Hertfordshire, United Kingdom Linsco Recruitment Full time

    Linsco require a customer care co-ordinator in Hatfield AL10Responsibilities such as logging defects, keeping records and informing subcontractors of such defects.Building or maintenance knowledge is preferable but not essential.Hours are 8am - 4:30pmStart: Tuesday 2nd MayPlease call Molly on for more informationJob Types: Full-time, Temporary...


  • Hatfield, Hertfordshire, United Kingdom Group 1 Automotive UK Full time

    Group 1_ _AutomotiveService Driver/Site CoordinatorAre you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?If the answer is yes to the above then we want to hear from you Our SEAT Dealership in Hatfield is looking to recruit a new Service Driver / Site Coordinator.About...

  • Sales Coordinator

    2 weeks ago


    Hatfield, Hertfordshire, United Kingdom Ocado Group Full time

    About usOcado is a technology-led, global software and robotics platform providing a unique end-to-end solution for customers on a global scale. As part of growing the Ocado business, we have recently announced a new mission to sell our unique ASRS (Automated Storage and Retrieval System) product set to customers across the globe.About the roleThere is an...


  • Hatfield, Hertfordshire, United Kingdom Ocado Group Full time

    About Us:Of course, achieving this is no mean feat, and whilst we have ambitious strategies to grow our business, we need to match this in our capabilities to ensure the ongoing security of our sensitive data, our people, our customers, and our assets. That's where Ocado's innovative Information Security team comes into playAbout the role:We have an exciting...


  • Hatfield, Hertfordshire, United Kingdom Affinity Search Full time

    Exciting Opportunity: Join Our Client's Team as a Site & Preparation Coordinator in HatfieldAre you an organized, detail-oriented individual seeking an exciting opportunity to contribute to a dynamic team? Our esteemed client is currently looking for a dedicated Site & Preparation Coordinator to join their company in Hatfield. This is your chance to become...


  • Hatfield, Hertfordshire, United Kingdom Service Supply Network Full time

    About Service Supply NetworkWe are a nationwide team that provide construction solutions ranging from residential to large scale commercial works, offering services ranging from product supply to waste management and beyondIt is our aim to deliver the best service and become the UK's largest network of independent service suppliers, combining exceptional...


  • Hatfield, Hertfordshire, United Kingdom Hatfield House Full time

    Place of WorkHatfield House in Hertfordshire, offers a variety of unique venue options for hire. Its rich history is showcased in the Old Palace and the Riding School, among other spaces. The extensive grounds provide a myriad of settings for diverse events, offering endless possibilities. This historic venue merges its authentic charm with versatile spaces...

  • Administrator

    1 week ago


    Hatfield, Hertfordshire, United Kingdom Gold Care Homes Full time

    About UsHatfield Nursing Home provides 118 en-suite bedrooms, a cinema room, pub, retro sweet shop, cafe area, hairdressing salon and a large, enclosed wheel-chair friendly garden for residents to enjoy. The large communal garden is landscaped with several seating areas. Each resident at Hatfield Nursing Home receives personalised care, ensuring they live an...

  • Customer Advisor

    2 weeks ago


    Hatfield, Hertfordshire, United Kingdom Pavers Full time

    Are you passionate about achieving sales targets and finding just the right products for customers?Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment?Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?We offer...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: | Contract type: Standard | Business Unit: Data Management/Reporting Life on the Team Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. Our mission is to help our customers source, transform, and manage their technology infrastructure to deliver digital...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: | Contract type: Standard | Business Unit: Data Management/Reporting Life on the Team Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. Our mission is to help our customers source, transform, and manage their technology infrastructure to deliver digital...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Full time

    Vacancy No VN415Job Type PermanentLocation HatfieldJob DetailsWe're an exceptional and mighty bunch of colleagues who are inspired by our three awesome values:Always be curious, Bring your best self, and Challenge what's possible.We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today,...


  • Hatfield, Hertfordshire, United Kingdom Adecco Full time

    Job Profile: Supply Chain Co-CoordinatorSalary: Up to £34,000 per annumLocation: HatfieldHours: Monday - Friday 9 am - 5 pmA well establish UK business with over 40+ year's experience within their industry. Regularly designing and developing products their leading brands are trusted and used globally, every single day.Their success is powered by an...

  • Customer Support

    1 week ago


    Hatfield, Hertfordshire, United Kingdom Adecco UK Full time

    Are you looking for a great opportunity?Are you available straight away?Job Title: Customer Support (Permanent Position)Salary: Up to £28,000.00 per annum (depending on experience) Holidays, Parking, Pension and moreLocation: Brookmans Park, HertfordshireWorking hours Monday Friday 07:30am to 16:30pmOur client is well established business based in...


  • Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    International Customer SpecialistLocation: Hatfield, London Blackfriars or ManchesterHours: Full-time hours per weekRole Type: PermanentLife on the teamThe International Business Support Team is a cross functional, dedicated team focused on standing up and transacting of international business across Europe, accountable for the locally delivered customer...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Full time

    Vacancy No VN479Job Type Fixed TermLocation HatfieldJob DetailsWe're an exceptional and mighty bunch of colleagues who are inspired by our three awesome values:Always be curious, Bring our best selves, and Challenge what's possible.We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow,...

  • Health Care Assistant

    2 weeks ago


    Hatfield, Hertfordshire, United Kingdom One Healthcare Full time

    One Hatfield HospitalHCA OutpatientOne Healthcare has an opportunity for an experienced Health Care Assistant to join within a small friendly Outpatient team. To assist the qualified nurses to care for patients following surgical, investigative or medical procedures in line with national guidelines, hospital policies and best practice standards.Working...


  • Hatfield, Hertfordshire, United Kingdom Camp Beaumont Full time

    Looking for a flexible holiday job? Do you want to get paid whilst having fun? Join the Camp Beaumont teamOur Early Years Managers and Coordinators are responsible for assisting the Camp Director in delivering an 'outstanding' early year's programme to the 3's and 4 year olds in our care. You will be fully involved in planning and delivering a fantastic...


  • Hatfield, Hertfordshire, United Kingdom One YMCA Full time

    As we continue to deliver upon Mission 25, whereby we double our impact, there are further growth and development opportunities within Place & Environment. As a team we deliver all estate services, providing a full range of maintenance and repair works that includes delivering our unique programme of Health & Safety compliance, Fire Safety, and major stock...