International Customer Specialist

1 week ago

Hatfield, Hertfordshire, United Kingdom Computacenter Full time

International Customer Specialist

Location:
Hatfield, London Blackfriars or Manchester

Hours:
Full-time hours per week

Role Type:
Permanent

Life on the team


The International Business Support Team is a cross functional, dedicated team focused on standing up and transacting of international business across Europe, accountable for the locally delivered customer experience.

As a dedicated international delivery team, we will undertake pre-sale engagement through to sales order management and post-sales activities.


In this team, you'll be working with some of the largest and most high-profile businesses across the globe, alongside with some of our most experienced and knowledgeable Customer Specialists.


What you'll be doing


You'll be responsible for the pre-sales and post-sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.


This will include:

  • Preparing presales quotations in line with customer requirements working alongside our sales and vendor teams
  • Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO's and invoices
  • Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export and Intra-EU shipments
  • Prompt processing of orders, credits and rebills in SAP
  • Accountable for the management of customer stock (buy & store) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
  • Supports standard customer reporting requirements as required (as identified through the standard service description)
  • Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
  • Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
  • Maintains systems awareness training to stay up to date for any changes
  • Maintains a sufficient level of understanding of European exporting regulations to ensure compliance and correct tax handling
  • Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.

What you'll bring

  • Experience of working Sales Operations and Customer Service roles
  • Some experience in handling large, complex, and international customer orders and projects
  • Customer and sales orientation
  • Reliability, conscientiousness, sense of responsibility and initiative
  • Basic knowledge of project coordination
  • Ability to work in a team, on their own, with the ability to prioritise workload
  • Knowledge of the major IT manufacturers and their products
  • Adds value to team efforts by sharing knowledge and ideas
  • Able to articulate the service the customer requires and delivers to that standard
  • Can use active listening skills and probing techniques to understand the priorities and concerns of others
  • Strong communication skills with good command of spoken and written English, [French or German]
  • Willingness to travel
  • Strong knowledge of SAP (SD Module), OneTouch / Salesforce, MS Office, E-Business Tools.

Job Types:
Full-time, Permanent

Schedule:

  • Monday to Friday
  • No weekends

Work Location:
Hybrid remote in Hatfield, AL10 9TW

Reference ID: 202962

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