People Advisor

1 week ago


Washington, Sunderland, United Kingdom END Full time

Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END.

If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.


PEOPLE ADVISOR - FULL-TIME, WASHINGTON
Over the last 15 years, END.

has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience.

One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success.

With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.

We currently have an exciting opportunity in our People Team for a People Advisor.

As a People Advisor you will coach, influence and support our managers to deliver an exceptional experience for all of our people at each stage of the employee life cycle.

You will support leaders to create an environment where people are proud to work for us, are inspired to deliver great services to our customers and each other, and where contribution is recognised.

Help to embed the values and behaviours that make END.

a great place to work and identify and develop people's skills, talents and potential to enable them to grow personally and thrive at work.


What you'll be doing:

Key responsibilities

  • Collaborate closely with managers to understand their people related needs, provide guidance on best practice and support them in fostering a positive and engaging work environment.
  • Coach and train managers to develop the capability and confidence to handle all employee relations situations effectively and consistently and wherever possible resolve matters informally.
  • Act as a trusted advisor to managers in handling complex absence, disciplinary and grievance issues, conflict resolution, and ensuring a fair and inclusive workplace.
  • Review all employee relations matters to identify key learning points and any action as appropriate.
  • Coach managers to develop the skills and competencies to take accountability for management of their areas.
  • Support and coach managers with performance related matters ensuring any issues are managed effectively and development and performance improvement plans are in place.
  • Provide advice and guidance to line managers on employment legislation and company policies.
  • Ensure effective implementation of new or revised procedures and policies and provide support and training to managers as required.
  • Provide advice and guidance to line managers on health and wellbeing matters in their areas.
  • Proactively contribute to the development of people projects and initiatives to improve the people experience and increase employee engagement.
  • Prepare and maintain various reports as required.
  • Ensure the HRIS is maintained accurately for absence management and ER purpose.

What you'll be able to demonstrate:
Skills and experience

  • Experience working within the retail sector would be advantageous.
  • Good understanding of procedures and concepts within own role and how this interrelates with other roles to deliver outputs.
  • Up to date with developments in their technical or professional area of expertise.
  • A good understanding of the department and how it interacts and collaboratives with other departments within the Company.
  • Provides guidance/support for new team members. May coordinate tasks for the team and check on quality and work progress.
  • Uses discretion in identifying and resolving complex problems and looks to remove complexity where possible to focus on priorities.
  • Requires good analytical skills as well as evaluative judgement based on the analysis of factual and qualitative information to continuously raise the bar.
  • Impacts by influencing decisions through advice to others in area of specialisation.
  • Influencing decisions through responsibility for quality and timeliness of end results of their work area, which will eventually impact the overall performance and effectiveness of the department.
  • Develops strong partnerships internally and externally to positively impact the customer.
  • Sound communication and diplomacy skills to enable the exchange of complex information.
  • Able to present complex technical information to a nontechnical audience.
  • Qualified to or working towards Level 5 CIPD.

What we can offer you

  • Competitive salary
  • 31 days holiday (including bank holidays and birthday)
  • Access to END. Exclusives benefits platform
  • Access to Employee Assistance Programme
  • Healthcare Cashback Plan
  • Company pension scheme
  • Generous staff discount
  • Opportunities for professional development and career progression
  • Cycletowork scheme
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