Sheltered Housing Officer

1 week ago

London, Greater London, United Kingdom Adecco Full time
Sheltered Housing Officer

  • Public Sector
  • Local Authority
  • Based in Battersea, SW1
  • Full time 36 hours per week
  • Temporary role 3 months with possible extension
- £20.07 per hour PAYE / £25.82 per hour Umbrella

Job Purpose

  • Responsible to the Head and Deputies of Supported Housing Services and managed by Senior Sheltered Housing officers to provide the day to day management and upkeep of sheltered schemes, as directed.
  • The Sheltered housing officer's primary role is to ensure that support is offered to sheltered tenants, to maintain their health and wellbeing and reduce the risk of losing their tenancy. The support should be appropriate to the individual's specific supportneeds and should result in measurable successful outcomes. In addition, the Sheltered housing officer will carry out full responsibility for managing their own specific Sheltered Housing Scheme.
  • Budgetary responsibility for keeping uptodate accounts of all money collected/raised in connection with social activities including letting and collecting money for the guest rooms (includes cash and/or cheques which involves regular banking).

Specific Duties and Responsibilities

  • Responsible for the daytoday operations, security and scheme health and safety in a designated Sheltered Housing Scheme. Performing regular tests and checks to ensure the safe working of the Fire Alarm, CCTV, Warden Call Alarm and carrying out water tests.
Responsible for the care and maintenance of the sheltered scheme, any amenities and making recommendations for improvements. Ensure regular H&S building checks are completed to the lift maintenance, portable appliances, window cleaning, gardening and maintenanceof external water features

  • Carrying out regular wellbeing checks on tenants, identifying, negotiating and implementing any actions deemed necessary to ensure the health and wellbeing of tenants. Be fully aware of and understand the duties and responsibilities arising from Safeguardingand Domestic abuse concerns, recognising signs and reporting issues arising.
  • Ensuring that an Independence Plan is completed for all tenants and reviewed on a 6monthly basis, or earlier if the need arises, with the aim of promoting independent living, health and wellbeing and preventing isolation.
  • Working closely with the Emergency Response team, ensuring the Watch community alarm database is informative, factual and up to date in real time, guaranteeing the wellbeing of tenants and the safety of officers.
  • Trained in Emergency First Aid, Manga (to assist with residents who have fallen), Safeguarding Adults and all mandatory training relevant to the role. Some Sheltered officers are trained Trusted Assessors, enabling a faster response in providing aids totenants where required. Attending First Aid refresher courses as appropriate.
  • Management of the scheme social fund account. Handling cash payments and paying into the Central Fund. Take the lead on renewing the scheme concessionary TV licence. Assisting tenants to maximise their income by claiming all benefit entitlements and managingexisting debt.
  • Maintaining NPS, and Microsoft Sharepoints and databases providing full and accurate records of service provision for each tenant, with particular reference to all contact, support provided and maintenance of review plans. Provide reports to Senior Managersas required.
  • Reporting vacant properties to the relevant area teams and monitor relet including viewings with prospective tenants. Working alongside the Allocations and Area teams to enable void works to be carried out, completing lock changes, securing a fast turnaroundwithout any financial loss to the Council. Ensure support to the Area team through facilitating the process to end tenancies, giving support to relatives and tenants.
  • Ensure the Scheme Monthly Reports (SMRs) are completed and submitted on time. Engage relevant internal and external agencies in resolving problem cases. Work with the Senior sheltered housing officers. Act as an advocate for the complex cases for tenantswho do not adhere to Council Housing Policies, liaising with police and Court officials, attending Court to provide evidence when necessary
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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