Play and Family Support Assistant

2 weeks ago


Halifax, Calderdale, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

We are looking to appoint a passionate, friendly, family focused practitioner to join our Paediatric Emergency Department which is part of the Calderdale and Huddersfield NHS Foundation Trust.

We are a service delivering compassionate care to babies, children, young people with and their families.

As a Family Support Assistant you will predominantly work with children in the Department who require distraction, play preparation and age-appropriate play.


  • Communicate and liaise effectively with the multidisciplinary team.
  • To support parents in all aspects of caring for their babies, children and young people
  • To ensure a safe environment for babies, children, young people and their families.
  • To understand the importance of the need for confidentiality in all client matters.
To provide play and distraction and support for children and their families in the paediatric emergency department.

As a Trust our vision is to provide Compassionate Care to all the communities we serve. Our Trust also delivers an exceptional package of supportive care to their employees.

  • To be part of the clinical team working within the Children's Emergency Department
  • Undertake all defined duties required.
  • To work without direct supervision using own initiative within the level of competency set down for this post.
  • To ensure that patient privacy and dignity are respected at all times
  • To support and reassure patients during clinical procedures or treatment.
  • To escort patients to and from the ward area.
  • Ensure that patient care is optimised by communicating relevant information in a timely and accurate fashion.
  • Promote the professional image of the Trust by maintaining at all times a neat appearance and helpful manner, paying particular attention to the need to deliver high standards of care, in accordance with the Trust's policy quality standards and the Patient's Charter.
  • Ensure that at all times the policies and working practices of the Trust are observed particularly in relation to confidentiality.
  • To attend unit and Multidisciplinary Team meetings as required.
  • Ensure that all queries are attended to as soon as possible, answering the telephone efficiently, conveying any messages to the appropriate personnel.

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