Customer Service Advisor

1 week ago


Leeds, Leeds, United Kingdom Pickfords Move Management Ltd Full time

Pickfords are looking for a dynamic
Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.


Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.


JOB PURPOSE:

  • To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business
  • To maximise the job profitability of allocated moves through tight cost control
  • To proactively liaise with internal service departments and service partners
  • To arrange and book all services with internal departments, partners and suppliers ensuring that the client's expectations are met and consistent service excellence is provided.

RESPONSIBILITIES:

  • To ensure enquiries, bookings and moves are actioned in a timely manner
  • To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed time lines
  • To arrange efficient and prompt move management
  • To ensure superior customer service levels
  • To meet transportation and accounting deadlines
  • To identify sales opportunities from your allocated client base ensuring these are advised to the sales team for future development
  • To provide support to the rest of the team
  • To attend team meetings making a positive contribution to team and company aims in line with SLA's/KPI's
  • To comply with all company rules and H&S regulations within the working environment.

SKILLS, KNOWLEDGE & EXPERIENCE:

  • Superior customer service
  • Strong administration and problem solving capability
  • Ability to prioritise and manage a large number of job files efficiently
  • Commercial awareness to maximize job profitability
  • Flexible approach and adaptable to change
  • Create a great customer experience with the ability to build rapport with customers, partners and suppliers
  • Ability to communicate effectively on all levels
  • Excellent time management with the ability to work well under pressure
  • Passion for completing all tasks to the highest standard and be driven by results


Proficient IT skills
  • Office, Word, Excel.
If you feel have the skills and experience to become our
Move Manager, please click
'apply' now - we'd love to hear from you


We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.


Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits:

  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Leeds, LS25 2GA: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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