Dynamics 365 Functional Consultant – CRM/Customer Service/Sales Enterprise

2 weeks ago


Camden Area, Greater London, United Kingdom Smart Sourcer Full time

Job Title: Functional Consultant / Technical Business Analyst

Company: Global Enterprise in the Legal Sector

  • Join a brand new D365 development team
  • Capture business requirements and translate them into functional specs
  • Deliver global Dynamics CRM solutions in Customer Service and Sales Enterprise modules
  • Work in a Peppermint, PaaS, and Azure environment

You should have:

  • Extensive experience in requirements capturing and technical business analysis
  • Expertise in D365 CRM Customer Service and Sales Enterprise modules
  • Strong stakeholder engagement skills
  • Great documentation skills, especially in functional requirements
  • Knowledge of CRM systems integration, data migration, and testing
  • Experience deploying D365 CRM solutions globally
  • Exposure to Peppermint or similar solutions is a plus
  • Knowledge of best practices in regulated environments
  • Experience in legal or professional service domains
  • Willingness to work in the office 3 days out of 10 (70% remote)

Salary: £65k-£71k + bonus + benefits

Location: London & 70% remote

Duration: 24-month fixed-term contract



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