Client Success Manager

6 days ago


London, Greater London, United Kingdom Armstrong Lloyd - Marketing Recruitment Full time

Our partner is in search of a skilled Client Success Manager to join their expanding team. This role offers a unique opportunity to collaborate with an innovative insights platform dedicated to delivering outstanding client experiences.

Location: Remote (UK-based), occasional visits to London office

RESPONSIBILITIES OF THE CLIENT SUCCESS MANAGER:

  • Act as the main point of contact for clients and manage regular communication.
  • Gain in-depth knowledge of clients' organizations to pinpoint growth possibilities.
  • Work together with internal teams to create and execute research projects that meet client requirements.
  • Share product expertise and insights to motivate clients to maximize platform value.
  • Collaborate with the business development team to secure new business within current accounts.

SKILLS OF AN IDEAL CLIENT SUCCESS MANAGER:

  • Five years of proven experience in account management or customer success within the FMCG sector.
  • Excellent relationship-building and communication skills for effective engagement with senior clients.
  • Familiarity with insight platforms and comprehension of the research process.
  • Proactive, solution-driven mindset with the ability to adapt in a fast-paced scale-up environment.
  • Passion for exceptional client experiences and a genuine interest in the product and its mission.

WHY CONSIDER JOINING THIS COMPANY AS A CLIENT COLLABORATOR?

  • Contribute to the company's growth by working within a dynamic, remote-first team.
  • Be part of an innovative insights platform dedicated to delivering exceptional client experiences.
  • Remote work with occasional visits to London office for team gatherings.
  • Competitive package on offer for the successful candidate.

Armstrong Lloyd provides specialized marketing recruitment services. Focused on the B2B SaaS sector, we have a range of similar job opportunities available. Our personalized service ensures the best outcomes throughout the recruitment process.



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