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Client Success

4 months ago

London, Greater London, United Kingdom Gartner Full time

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do:

  • Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
  • Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
  • Onboard new clients introducing their purchased Gartner services and capabilities
  • Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

    What you will need:
    • 0-6 years relevant professional and/or internship experience
    • Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
    • Bachelor's or Master's degree preferred
    • Ability to use English (Reading, Writing and Speaking) at a Business or Native level

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