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Private & International Patient Officer
7 days ago
The role spans administration and finance functions and includes liaising between patients, consultants, Embassies, Finance team and insurance providers.
The Private Patient service is responsible for managing non NHS referrals to the Trust, whether from UK or abroad and recovering associated income.
Our team use the Trust PAS system for booking appointments, theatre etc and Compucare to manage the private patient pathway and billing, 1:1 training and support will be provided.
Interview Date: 27 June 202- 37 hours 30 minutes/week
Manage the invoicing, income and activity pertaining to Private and other non-NHS patient who access the Trust.
To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, arranging payment by a number of Trust supported methods.
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated 'Outstanding' by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.- represented groups.
- Manage the invoicing, income and activity pertaining to Private, Overseas and NHS chargeable patients in a timely and efficient manner where ever a nonNHS patient may access the Trust.
- Ensure Private and International patients, Health Tourists and failed Asylum Seekers receive appropriate information re costs and where needed are interviewed to establish their status where appropriate
- Ensure maximum recovery of all income due to the Trust across all sites
- Raise Notification of Debt forms to meet the Trust's targets
- To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, taking payment (cash, cheque, bankers draft, debit and credit card payments) giving receipts, booking theatre and bed as necessary.
- Ensure case notes, results and GP referrals are available as required.
- To effectively allocate appointments or theatre space for Private and International patients ensuring theatre space is utilised to its maximum capacity.
- Process S2 forms or European Health Insurance Cards for all EEA nationals who elect to come to the UK for treatment or take ill whilst visiting UK charging at the appropriate NHS tariff.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
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