Private & International Patient Officer

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time
This is a great opportunity to join our small passionate and committed team who support patient choice. The role is both challenging and rewarding and unique within Newcastle Hospitals.

The role spans administration and finance functions and includes liaising between patients, consultants, Embassies, Finance team and insurance providers.


The Private Patient service is responsible for managing non NHS referrals to the Trust, whether from UK or abroad and recovering associated income.

The team support a diverse range of patients choosing Newcastle Hospitals for their healthcare.


Our team use the Trust PAS system for booking appointments, theatre etc and Compucare to manage the private patient pathway and billing, 1:1 training and support will be provided.

We have a small private outpatient facility based at the Royal Victoria Infirmary.
Interview Date: 27 June 202- 37 hours 30 minutes/week

Manage the invoicing, income and activity pertaining to Private and other non-NHS patient who access the Trust.


To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, arranging payment by a number of Trust supported methods.

To support the senior team in meeting income targets.


Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.


Rated 'Outstanding' by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country.

This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
- represented groups.

  • Manage the invoicing, income and activity pertaining to Private, Overseas and NHS chargeable patients in a timely and efficient manner where ever a nonNHS patient may access the Trust.
  • Ensure Private and International patients, Health Tourists and failed Asylum Seekers receive appropriate information re costs and where needed are interviewed to establish their status where appropriate
  • Ensure maximum recovery of all income due to the Trust across all sites
  • Raise Notification of Debt forms to meet the Trust's targets
  • To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, taking payment (cash, cheque, bankers draft, debit and credit card payments) giving receipts, booking theatre and bed as necessary.
  • Ensure case notes, results and GP referrals are available as required.
  • To effectively allocate appointments or theatre space for Private and International patients ensuring theatre space is utilised to its maximum capacity.
  • Process S2 forms or European Health Insurance Cards for all EEA nationals who elect to come to the UK for treatment or take ill whilst visiting UK charging at the appropriate NHS tariff.


As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
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