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Customer Service Advisor
3 months ago
About The Role:
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
You will also:
- Ensure the customer is always informed and up to date and supporting guests with queries.
- Take responsibility for the administration of customer queries and records
- Support guests with navigation
- Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
- Meet targets in query resolution, call handling and quality
To succeed in this role you will need:
- Good customer service skills
- Experience in administration
- A proactive approach to personal development and learning
- A passion for delivering an exceptional customer experience
What will you get in return?
- A pension scheme
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars' monetary rewards given to top performers
- Training and Development
- Long Service Awards
- Cycle to work scheme
- Access to our Employee Assistance Programme
- 247 Wellbeing Support
About Us:
At OCS, we're a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do.
We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few.
Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues.
We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers.
This is what makes OCS a great place to work.