Internal Sales Representative

2 weeks ago


Neath, Neath Port Talbot, United Kingdom Workwales Full time

Internal Sales Representative

Port Talbot Area

£ £24000 PA (Full Time)

Options for Part Time work

The Company
This well established organisation manufacturers lighting and bespoke architectural products made from aluminium. They boast a strong and secure customer base amongst Local Authorities, distributors and contractors across the UK and abroad.

They pride themselves on working closely with key players in the market to form mutually beneficial partnerships.

They insist on working hard at all levels so that the customer enjoys the highest possible level of customer service.


The Role


This is a brand new position to provide a sales support function that offers high levels of customer service and helps link up our customers, external sales staff, Distributors and the factory.

The normal hours of work will be 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm on Friday.

However, applicants wanting to work less hours can be considered. In this case payment would be pro-rata.

The successful person will:
Prepare quotations

  • Gather accurate information: eg site location, height, nature of lantern, quantities, project name, customer information
  • Liaise with Design, Supply & Logistics and Production departments to adjust offering
  • Prepare and issue quotation following the internal process chart
  • Record customer information and quotation data on the internal Database
  • Develop and maintain a functional exchange of information with Supply & Logistics Department to ensure customers are aware of estimated lead times, delivery dates and progress of manufacture
  • Follow up on quotations and assess where improvements might be made to secure the order
Process orders

  • Check details
  • Liaise with logistics for delivery forecasts
  • Liaise with Design and the customer to ensure that design and specification documents are correctly signed and approved
  • Complete and issue order acknowledgements and related sales documentation
  • Record customer information and order data on the internal Database
Dealing with customer queries

  • Monitor website traffic via LiveChat and intervene where prudent to do so: respond to, log and resolve any LiveChat derived queries with the input of other departments
  • Record details of new/potential customers
  • Liaise with Design, Production and Supply & Logistics to give accurate and uptodate feedback
  • Liaise with the Quality Assurance Manager to sort out problems affecting the customer
Support External Sales People and Distributors

  • Provide regular feedback to Sales Staff on state of enquiries/orders
  • Research and collate market intelligence reports on Local Authorities, major contractors, new market segments and competitors
  • Weekly/monthly compilation and publication of sales/orders and invoicing performance by customer/distributor/zone/market etc...
  • Interface with Distributors
  • Administration/communication of price changes
  • Administration/circulation of Newsletters, etc.
  • Maintain and update company website
General Reception duties

  • Refer telephone calls accurately to other personnel
  • Conduct themselves in a professional manner to convey a positive image of the company at all times
Basic calculations

  • Record and process customer information to give initial response to customer (this will be followed by a fully authorised calculation from Technical)
Filing and archiving of sales documentation

  • Ensure current files contain all related documentation
  • Archive files in accordance with Company procedures

Requirements:

The successful applicant will have the following experience, abilities and qualities:

  • Good literacy and numeracy skills
  • IT literate, able to use Word, Excel, and Outlook, and be trained to enter data and use the Company Database
  • Ability to collect and organise numerical and textual information accurately and communicate effectively with internal and external customers
  • Ability to research and collect information from customers, online resources, documents and identify and communicate key issues and factors both internally and externally
  • Good relationship building skills
  • Able to work effectively in a small team

In Return
An excellent opportunity to secure a newly created role and make it your own. Good salary on offer as well as flexibility in number of hours worked for those who need this. For more information contact Kim Simpson of Work Wales for a confidential discussion.

  • Neath, Neath Port Talbot, United Kingdom Freudenberg Group Full time

    Customer Service Representative II page is loaded Customer Service Representative II Apply locations Port Talbot time type Full time posted on Posted 5 Days Ago job requisition id R_ Working at Freudenberg: Provides customer services relating to sales, sales promotions, installations and communications Ensures that good customer relations are maintained...


  • Neath, Neath Port Talbot, United Kingdom Freudenberg Group Full time

    Customer Service Representative II page is loaded Customer Service Representative II Apply locations Port Talbot time type Full time posted on Posted 5 Days Ago job requisition id R_ Working at Freudenberg: We will wow your world Responsibilities: Provides customer services relating to sales, sales promotions, installations and communications Ensures...


  • Neath, Neath Port Talbot, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service RepresentativeYour new companyA Port Talbot based Manufacturing Company dedicated to providing high quality products at an affordable priceYour new role Provides customer services relating to sales, sales promotions, shipping and delivery Ensures that good customer relations are maintained and customer claims and complaints are resolved...


  • Neath, Neath Port Talbot, United Kingdom Quartzize Worktops Ltd Full time

    Join Quartzize Worktops Ltd, the UK's market leader in kitchen makeovers, as we seek to expand our dynamic team. We are currently looking for an experienced Sales Operations Assistant to support our Sales Operations Manager in streamlining our sales processes and enhancing customer satisfaction.Duties will include, but are not limited to:Oversee Sales...


  • Neath, Neath Port Talbot, United Kingdom Freudenberg Flow Technologies Full time

    Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.Some of your Benefits:Company...


  • Neath, Neath Port Talbot, United Kingdom Freudenberg Oil & Gas Technologies Ltd. Full time

    Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60...

  • Sales Director

    2 weeks ago


    Neath, Neath Port Talbot, United Kingdom Wernick Buildings Full time

    Wernick Buildings specialise in the design and build of permanent modular building projects. We provide sophisticated and sustainable offsite building solutions which inspire creative architectural individuality with accelerated project delivery.The Wernick Group of companies has a proud history stretching back to 1934, growing from a humble maker of poultry...


  • Neath, Neath Port Talbot, United Kingdom Freudenberg Oil & Gas Full time

    An exciting opportunity has arisen within FO >that requires a suitably qualified and professional individual to join our customer support team. This role has a general function to ensure flexibility and business continuity within our commercial function.Responsibilities: To be the first point of call for any customer queries relating to sales, execution,...

  • Sales Person

    2 weeks ago


    Neath, Neath Port Talbot, United Kingdom Civils and Lintels Full time

    We're looking for a Sales Person to join us at Civils & Lintels SwanseaCivils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers rely on the...


  • Neath, Neath Port Talbot, United Kingdom Applegreen UK (Petrogas Group UK Ltd) Full time

    Sales AssistantAre you interested in growing your career & opportunities in one of the fastest growing forecourt retailers in Ireland, the UK AND US? From fuel to food, we offer customers a wide range of great products and the highest standards of customer service. We care deeply about the communities in which we are involved, and since 2009 Applegreen plc...

  • Sales Administrator

    2 weeks ago


    Neath, Neath Port Talbot, United Kingdom Michton Full time

    About usNo one wants to give you a break We remember those days. Michton started back in 1991, just two off us with big ideas Since then lots of hard work, sweat & tears has paid off. We are an established business manufacturing confectionery & cake decorations. Many of our products can be seen in companies you buy from everyday. Head office is based on the...


  • Neath, Neath Port Talbot, United Kingdom Vibe Recruit Ltd Full time

    As a Customer Service Advisor, you will be responsible for providing efficient and effective administrative support to the Sales Team, Partners and Key Retailers including account Managers. You will liaise closely with all departments across the business, monitoring progress and coordinating efforts to ensure external and internal customer expectations are...

  • Compliance Specialist

    2 weeks ago


    Neath, Neath Port Talbot, United Kingdom Tata Steel Full time

    Job Title: Compliance SpecialistDepartment: LaboratoriesLocation: Port Talbot, SA13Salary : £30,851 + BenefitsClosing Date: Sunday 20th August 2023Interviews to be conducted w/c 28th August We believe that our strength is not just in our steel but the diversity of our workforce. Our people make the difference._The RoleWe are recruiting a compliance...

  • Cleaning Operative

    2 weeks ago


    Neath, Neath Port Talbot, United Kingdom Atalian Servest Full time

    Job Reference: CL/LD/07-02/797/1Job Title: Cleaning OperativeLocation: Site Based - NeathPostcode: sa113ln -_Applicants must have the right to work in the UK_Pay Rate: £9.50Contract:Permanent**Hours per week: Tuesday,Wednesday,Friday,Saturday - 05:00 to 08: hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate,...

  • Hire Desk Controller

    2 weeks ago


    Neath, Neath Port Talbot, United Kingdom MHM Plant Ltd Full time

    Are you ready to make your next career move and join a fast-paced successful business with huge growth plans?If so, this could be the role for youDue to continued expansion, we are presently looking for a Hire Desk Controller to join our team and share in our success.This is an exciting opportunity to work with a leading supplier of power generation,...


  • Neath, Neath Port Talbot, United Kingdom Swansea Bay University Health Board Full time

    As best Interest Assessor you will work within the Mental capacity Act / DoLS Team, to ensure compliance with the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards DoLS).Working across the Health Board sites you will work as part of the wider multidisciplinary teams to undertake specific assessments as part of the overall DoLS Assessment...

  • Registered Manager

    2 weeks ago


    Neath, Neath Port Talbot, United Kingdom Hays Specialist Recruitment Limited Full time

    Registered Manager, Nursing and Residential (£28k)Your New CompanyBased in Port Talbot, my client is a small, owner managed elderly and residential service for vulnerable adults with varying needs from dementia and complex needs, to learning disabilities. They have a strong view that their service should feel like a homeand looking for a like-minded...


  • Neath, Neath Port Talbot, United Kingdom Berry Global Full time

    At Berry Global, Inc., we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and...

  • Training Advisor

    1 week ago


    Neath, Neath Port Talbot, United Kingdom Neath Port Talbot Council Full time

    Contract Type: Fixed Term Grant Funded until 31/12/2024 Hours: 37 hours per week Location of post: Based from Tir Morfa, Sandfields, Port Talbot (TBC) We are currently looking for a Training Advisor – Land based studies/industry to join our team to help deliver an exciting new project funded by the UK Shared Prosperity Fund, called Pathways 2 Progression....


  • Neath, Neath Port Talbot, United Kingdom TATA Steel UK Full time

    Job Title: Finance ApprenticeshipLocation: Port Talbot (SA13)Salary: Year 1 £14,700, Year 2 £15,860, Year 3 £17,208Length of apprenticeship: 3 yearsClosing Date: Sunday 19th March 2023 At Tata Steel we believe that our strength is not just in our steel, but the diversity of our workforce. Our people make the difference._We pride ourselves on our...