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Dispatch Controller

3 months ago

Aberdeen, Aberdeen City, United Kingdom Tulloch Recruitment Full time
Our client based in Aberdeen are looking for Dispatch controllers to join our team on a staff basis.

Roles & Responsibilities

  • Maintain records and oversee cargo for tracking purposes
  • Ensure all Dangerous Goods, SEPA and Waste Documentation is present and correct
  • Liaise with Vendors to coordinate efficiently the return of materials with regards to designated delivery bookings and available crane and forklift provision where required
  • Liaise with Client and internal departments regarding queries and nonconformances
  • Ensure an accurate, auditable, record of all activities within your area of work is maintained and correctly filed
  • Collate shipping paperwork, scan and file for the relevant client folders
  • Despatch cargo within TMS system
  • Must be customer focused in order to ensure customer satisfaction at all times
  • Develop and maintain effective customer and vendor relationships
  • Ensure that formal procedures, standing instructions and safety standards are complied with at all times
  • Undertake Live Safe Interventions when appropriate
  • Build effective relationships with staff across all levels of the business
  • Liaise with the logistics coordinator and other quayside personnel as required
  • Liaise with delivery/ truck drivers to ensure that correct documentation and safety standards are complied with at all times
  • Adhoc duties as required in line with applicable training/competency assessments undertaken
Desired Qualities/Qualifications

Minimum Qualifications & Competencies

  • Dangerous Goods Awareness
  • Previous customer service experience
  • Maintains positive work relationships
  • Knowledge of Waste Regulations
  • Working Knowledge of Microsoft Excel
  • Transportation of abnormal load/ regulations knowledge
  • Ability to present a positive company image through first class customer service delivery and customer engagement
  • Ability to adapt to changing situations
  • Reliable and conscientious with good time management skills
  • Good communicator
  • Ability to work under pressure and unsupervised
  • Proactive in seeking and implementing ways to improve operational performance
  • Accuracy and attention to detail
  • Manual handling
  • COSHH Awareness
  • Equality & Diversity Training