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Divisional Central Services Team Leader

3 months ago

Birmingham, Birmingham, United Kingdom Modality Partnership Full time

Job Summary

Modality Partnership Birmingham Division has a full-time vacancy for a Divisional Central Services Team Leader. The postholder will work from Enki Medical Practice or cross sites when required within the Birmingham Division, providing leadership for the Medical Secretaries, Care Coordinators, Social Prescribers, and other staff delivering a centralized service to Practices within the Division. We are looking for dedicated individuals to join our team, showcasing our CARE values: Commitment, Accountability, Respect, and Excellence.

This role is perfect for those who are ambitious, have a passion for patient services, are adept at meeting deadlines, and are devoted to enhancing healthcare services in Primary Care to elevate patient care quality.

As an Employee with Us, You Can Benefit From

  • Enrollment to the NHS pension scheme
  • Annual leave minimum 27 days, plus 8 days bank holiday pro-rata
  • Employee discounts and benefits scheme
  • Employee assistance programme (EAP)
  • Education and career pathways
  • Enhanced family-friendly policies
  • Flexible working
  • Wellbeing support and initiatives

Main Duties of the Job

The Central Services team leader role provides leadership for the Medical Secretaries, Care Coordinators, Social Prescribers, and other staff delivering a centralized service to Practices within the Division. This role goes beyond the conventional 9 am - 5 pm job and traditional typing-only secretariat role. The postholder will work with various referral portals to ensure accurate and relevant referrals, requiring innovation, flexibility, and commitment to complete tasks efficiently as part of the team.

About Us

We are among the largest GP super-partnerships in the UK, catering to over 450,000 patients. We are known for our commitment to constant improvement in service delivery through the introduction of innovative solutions that can be scaled across the organization.

Your role involves collaborating with key team members to streamline operations and enhance practices for improved patient and staff satisfaction. This position will enhance your administrative skills and referral pathway knowledge, heralding sustainable changes in Primary Care.

Job Description

Job Responsibilities

Please refer to the supporting documents section to access the JD detailing the core responsibilities of this role. You will thrive in this role if you have a keen interest in patient care and developing innovative patient pathways. If you seek a challenging career and resonate with our values, we welcome your application to join our team of passionate individuals.

Please note Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will check the vaccination status of all new starters to effectively manage individual and environmental risks. Support will be extended to those undecided about vaccinations. Some roles mandate specific vaccinations, and evidence will be required in such cases.

Right to Work Checks

All interview-invited applicants must demonstrate their right to work in the UK at the interview stage.

References

References must be acquired before commencing employment, with one reference from your current or most recent employer.

Employment History

You should inform us of any employment gaps exceeding 6 weeks.

Person Specification

Knowledge

Essential

  • NVQ4 or above management/leadership qualification or equivalent management experience
  • GP Practice Management systems
  • Proficiency in key Microsoft applications
  • Experience in providing training
  • Experience in team management
  • Experience in devising and implementing plans
  • Experience in practice development leading to enhanced patient services

Personal Qualities

Essential

  • Professional work ethic
  • Acknowledgment of the significance of innovation in healthcare
  • Familiarity with community resources and their utilization
  • Readiness to engage in personal leadership skills assessment and development

Skills

Essential

  • Effective collaboration with individuals at all organizational levels
  • Strong written and verbal communication skills
  • Ability to devise solutions for risk areas
  • Capability to plan, draft, and present local reports
  • Strategic mindset with collaborative support
  • Efficient allocation of local resources upon identification
  • Apt at risk evaluation and identification
  • Capability to take a decisive lead in centralized functions