Contact & Assessment Team Manager
2 weeks ago
Job Title: CONTACT & ASSESSMENT TEAM MANAGER
Job Number: PEO03694
Grade:GRADE 09 (£ £
About The Service
An exciting opportunity has arisen for a suitably qualified team manager to work within Cardiff Adult Services. There is a Team Manager role available in the Contact and Assessment Service that works with people over the age of eighteen with eligible care and support needs. The successful candidate will have the opportunity to actively develop and shape the service alongside the Service Manager, to support best practice and to deliver professional and expert services to the citizens of Cardiff.
You will manage a progressive team using a strengths based approach to your practice, working with people to promote and maximise independent living. We pride ourselves on the quality of our interventions and the support we provide to our staff members. We are committed to safeguarding and promoting the well-being of citizens and we welcome applications from those who share the same commitments and can lead and manage teams to embed this culture.
Our systems and technology enable and promote agile and flexible working.
About the job
We are seeking a Team Manager to manage one of the two teams that form the Contact and Assessment Service. This team is responsible for the initial contact and assessment work with citizens and the ongoing duty response service for citizens. It is anticipated that the manger in this post will be flexible across the service area but have specific responsibilities to the above team.
The successful candidate will be working alongside the Service Manager and colleagues to shape the future delivery model, developing the services practice and procedures. The team will deliver strength-based practice, and our development is underpinned by the Councils commitment to its Aging Well Strategy and to working effectively with those with physical and sensory impairments. You will be working in partnership with colleagues across the Council, Health, the private sector and the Third Sector. As a service area we thrive on multidisciplinary working, taking a collaborative approach with citizens, unpaid carers, families, and colleagues. Proven experience of collaborative relationships with partnerships, and colleagues is required.
You will have experience of managing social care teams, and expertise in ensuring that teams work effectively to manage complex systems in a timely and professional way. You will have experience of leading and managing staff in Social Work practice, providing consistent and effective supervision to senior social workers and ensuring that supervision is provided. You will work alongside Team Manager colleagues and the Service Manager using data and information and be able to manage and plan in an expansive service.
You will have experience of commissioning care and financial management of a team budget and understand the importance of a consistent and clear approach to care services for citizens.
What We Are Looking For From You
We are keen to recruit experienced staff with management experience to our service area. We are looking for people who are committed to putting our citizens at the heart of the work that we do and to develop teams a service that focuses on a professional and compassionate response to our citizens.
• You will be qualified as a social worker and be registered with Social Care Wales You will have a minimum of three years post qualification experience.
• You will have extensive experience of complex and straightforward case management and an understanding of how to manage colleagues through demanding case work.
• You will have a sound knowledge of the legislative framework in governing the social care arena and be able to support and guide team members as well as providing guidance for colleagues in the Council and other partners.
• You will be able to understand the work of the service, deploy staff appropriately and be able to ensure the service is best placed to continue its work anticipating and managing challenges.
• You will understand and use data to report to the Service Manager about team workflow and the services provided to our citizens. You will have developed excellent organisation skills to ensure that your team operates successfully and that you maintain all corporate requirements.
• You will be committed to a strength-based approach in social work and will encourage and develop that approach in the service area ensuring a foundation and structure that supports this practice.
• You will be committed to encouraging staff to undertake training, peer support sessions and supervision and will promote this in the service.
• Your experience has developed your ability to be calm, approachable and able to manage through challenge. You will be able to evidence experience of working in a pressured environment and responding to challenges.
Additional information
If you would like to discuss the above vacancies further then please contact:-
• Lesley Doody, Community Social Work Services, Adult Services. Email
This post is subject to a Disclosure and Barring Service Enhanced check and is suitable for post share.
This post has a requirement for registration with Social Care Wales.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
- JD&PS
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