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Talk Community Customer Services Officer Supervisor
1 week ago
About The Role:
***Job Title: Talk Community Customer Services Officer Supervisor
Hours: 37
Salary:
HC07 £27,852 to £32,020 per annum
Contract:
Permanent
Closing date: 16th August 2023
Shortlisting: 17th August
Interview date: 30th & 31st August 2023
Are you passionate about providing outstanding customer service, and have strong team leadership skills and experience?
Are you highly motivated, flexible and able to adapt quickly to facilitate changing working requirements?
If so, then this job could be for you.
As the Customer Services Supervisor you will support in leading the councils customer service team, providing face to face, telephony and digital access channels to Herefordshire residents.
You will ensure that standards and working practices are delivered in the most efficient and effective way, working closely with Services to ensure that the customer is at the heart of everything we do.
You will be expected to contribute and lead on the development and improvement of Customer Services and you will have the ability to take concepts and put these into action.
The post is based at Blueschool House in Hereford with some homeworking, you will be one of two Supervisors that manage a team of 18.
About Us:
***- Benefits of working for Herefordshire Council:
- A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Pension Scheme Enrolment in the Local Government (LGPS)
- Flexible working: flexitime, jobshare, parttime hours and, in some instances, home working
- Payment of professional membership fees
- Pick your perks our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
All requests for flexible working arrangements and reasonable adjustments will be considered.- Those who indicate that they have a disability.
This is part of our commitment to the "Disability Confident" scheme;- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; and
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
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