Patient Support Advisor

2 weeks ago


South Shields, South Tyneside, United Kingdom VitalAire Canada Inc. Full time
How will you CONTRIBUTE and GROW? Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents every call into the system. Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs. To provide an excellent customer experience 24 hours per day and 365 days per year.

Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents every call into the system. Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs. To provide an excellent customer experience 24 hours per day and 365 days per year.

___________________ Are you a MATCH?
  • Strong interpersonal skills and good communication
  • Customer-oriented and service-driven
  • Ability to solve problems
  • Continuous improvement mindset
  • High level of accuracy
  • Ability to work across different professional cultures

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. About Us

A world leader in gases, technologies and services for Industry and Health.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here

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