Dental Clinic Administrator

2 weeks ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time

Job overview

We are looking for a full time Band 3 Service Administrator to join our Dental Outpatients Team at Barts Health NHS Trust the successful candidate will have excellent communication and customer service skills and be able to lead and support the junior members of the team.

You will become part of our busy team and strive to ensure our patients receive the best possible service from the Trust. With good interpersonal skills and the ability to respond sympathetically to queries and direct people appropriately, you will possess good administrative and organisational skills and be computer literate. We are looking for enthusiastic, professional, and well organised individuals to join our busy and friendly team. Applicants must be willing to work flexibly to cover holidays and have good written and verbal communication skills.

Please ensure that you have read and meet the essential criteria of the Job Description.

Applicants will need to pass an aptitude test to progress to the interview stage.

Main duties of the job

The clinic administrator role is responsible for providing a patient focused, effective and efficient service to our patients & their carer's, clinical teams and CAG managers. Main duties will include cancelling and rescheduling of clinics due to clinical leave, short notice cancellations, assisting the management with the Dental Inbox, and providing administration support when required.

Working in adherence to the Trust Access Policy, Governance and local Standard Operating Procedures at all times, the post holder will liaise with a number of key stakeholders to ensure the Outpatient booking process is efficient and fit for purpose, and that patients are able to access our services and receive expert clinical care

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below

Person specification

Skills

Essential criteria

Good keyboard skills Competence with a range of IT packages, e.g. CRS, EPR, Microsoft Office

Desirable criteria

Ability to provide constructive opinions and views on ideas for service improvement

Qualifications

Essential criteria

GCSE or equivalent in English and Maths Evidence of continued professional development

Desirable criteria

Knowledge of CRS/Powerchart

Experience

Essential criteria

Minimum 1 year experience working in an NHS environment as an administrator or clinic clerk/receptionist Minimum 1 year experience using customer focused administrative processes Knowledge of Microsoft packages Previous experience of working as an NHS clinic clerk or office administrator A basic understanding of the 18 week Referral to Treat rule and National Cancer targets

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