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Dental Administrator
4 months ago
We are a busy Community Dental Service, working across 10 boroughs of London. Our Team is highly motivated and patient focused.
The post holder will be part of our referral management team, processing large volumes of referrals.
They will have direct responsibility for receiving, logging and assigning referrals appropriately to waitlists, dealing with enquiries and despatching correspondence.
MAIN DUTIES
Referrals
To be responsible for receiving, processing, and co-ordinating referrals
To deal with telephone and other enquiries regarding appointments from patients and referrers
To provide non-clinical advice and information about clinic appointments, procedures and arrangements, responding to patients' questions, concerns or complaints over the telephone, resolving issues as appropriate and escalating them to the line manager as required.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
This position would suit an administrator looking for a rewarding and challenging role
Annual Leave starts at 27 days a year plus bank holidays.
Training is provided.
Referral Management duties as part of the Referral Management triage team and provide support to the wider service
