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Team Co-ordinator/administrator
3 months ago
Salary:
£ £ Company Pension - 3% Employee, 5% Employer, Life Insurance - 2 x Salary, Parking, 25 days Hols plus statutory 8 days Bank Hols
Location:
Redhill
Job type:
Permanent/Full time/Office based
only
Hours:
Mon - Thur: 8am-5pm Fri: 8am - 4pm
Description:
To provide administrative support to 3 x Field Service Engineers and coordination of their work diaries with customers.
Administrative support for the Technical Helpdesk (which sits within the Service Department).
Liaison/administrative functions with UKAS (United Kingdom Accreditation Service - The governing body in which our client is certified with) - production/forwarding of certificates etc and associated record keeping.
The Service Department (1 x Admin/Coord, 3 x Field Engineers, based in North, Mids & South) and Helpdesk (1 x Tech Manager, 1 x Helpdesk Admin, 1 x Software Admin) all sit within our Global customer service function.
Main Responsibilities
- To handle incoming service related enquiry's.
- To maintain the Service Dept customer database.
- To liaise with customers on a daytoday basis.
- To forward plan engineers work loading.
- To liaise with engineers regarding all service dept matters.
- To Liaise with UKAS and maintain annual accreditation certification records
- To ensure compliance with Company and customers Health and Safety procedures.
- Maintenance of the Service dept customer database.
- Contact with customers regarding calibration/service/training orders and progressing such orders.
- Daytoday work planning with engineers.
- Processing of paperwork from engineers (soon to be transferred to an electronic system ipad type system).
- Checking of documentation relating to calibration work.
- Making / booking any travel arrangements that may be required.
- General administrative support and liaison to the Technical Helpdesk.
- A requirement to travel to the Annual Service Seminar at parent US Company (1 week, normally in June)
- A requirement to undertake other duties as may reasonably be required.
