Internal Sales Team Leader

1 week ago


Elgin, Moray, United Kingdom MacGregor Industrial Supplies Ltd Full time

Key Responsibilities

  • Oversee the day to day running of the Elgin Internal Sales Team including ; _sales order, quotes, credits, returns, customer & colleague enquires, warranties and manifests._
  • Delegate task and set deadlines, monitoring the completion of these tasks.
  • Provide support as required to the Internal Sales Team.
  • Input to and mange department KPI's.
  • Identify training needs of the team, providing any necessary support.
  • Monitor Team / Individual performance, set clear goals and delegate tasks as necessary.
  • Provide support to other departments as and when required.
  • Key Holder Responsibilities.
  • Successful conclusion of all sales related activity arising from sales enquiry pickup.
  • Receive, and progress to conclusion, customer sales enquiries, quotations and orders received.
  • Advising customers of Company products and services.
  • Price customer orders and advise the customer of goods availability including non stock items.
  • Regularly review and update overdue customer orders.
  • Communicate as necessary with customers and suppliers, resolving any issues they may have.
  • Assist, as directed, external sales staff in customer order process and progress.
  • Manage Customer Special Pricing.
  • Manage Estore Orders monitoring, price, margin and availability.

Skills and Experience

  • Previous experience in a team leader role or similar is beneficial.
  • The ability to negotiate with suppliers and customers.
  • Good knowledge of the Microsoft Suite, proficiency in Excel is desired.
  • Attention to detail.
  • High organisation and time
- management skills.

  • Excellent Customer Service: communicate effectively with customers connect with the customer by being friendly, helpful, and knowledgeable be available to deliver great service resolve customer queries and complaints in a timely and appropriate manner.
  • The ability to work with mínimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
  • Ability to respond positively to new challenges and change.
  • Good numeracy knowledge.

Benefits

  • Pension scheme
  • Death in Service Benefit
  • Employee discount
  • Cycle to Work Scheme
  • Discretionary annual bonus, based on company performance
  • Extra holidays after one year

Work Location:
In person
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