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Customer Service and Administration Assistant
3 months ago
Here at Allon Homes, we are looking for a Customer Service and Administration Assistant to join the team and assist us in delivering the highest standard of service to our customers, suppliers and contractors.
Duties
To ensure a proper flow of office procedures and support the administrator manager duties will include word processing, creating spreadsheets, filing, fielding telephone calls and dealing with customers and suppliers.
Responsibilities:
- You'll solve queries and complaints as they arise or know how and where to escalate these to
- You'll use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be
- You'll identify and escalate ideas for operational process improvements to deliver a better service for our customers and/or improve efficiency
- General correspondence and administration duties
- Answering the telephone; ensuring that all calls are dealt with professionally
- Processing sales invoices/credit notes and receipts (Data entry unto Xero and Excel)
- Assist with the development and implementation of financial systems and processes
- Provide an efficient, friendly and professional service to all customers and colleagues
- To respond to queries in a timely manner and ensure relations are maintained between all parties
- To provide a quality service to customers & maintain good relations
- To undertake any training as deemed appropriate by managers
- To carry out any reasonable request made by management
- To carry out all duties in specified timeframe
- General correspondence and administration duties
- To comply with the Company's Information Security Policy and all other policies applicable to the role
- Any other tasks, duties and accountabilities appropriate to the job & position. The above points may change and evolve according to the needs of the business_
Requirements:
- Excellent customer service skills
- Find solutions for customers in distress or with serious complaints
- Indepth knowledge of ability to interpret a range of processes and policies
- Excellent time management & organisational skills
- Excellent communication skills including telephone manner
- Friendly and able to work well within a team
- To be competent in the use of IT in the workplace
- Customer Focused
- Positive, 'Can do' attitude at all times
- Flexible approach to work and workload
- Open and honest approach at all times
- Team player
- Supportive
Skills that will help you in the role:
- Experience of dealing with complex customer queries and complaints
- Excellent verbal and written communication skills
- Work independently and as part of a team as necessary
- Demonstrate the interpersonal skills needed to deal effectively with their colleagues and where necessary support new starters
- Must be proficient using Microsoft Excel and Word. A knowledge of Xero accounting software would be an advantage.
Job Type:
Part-time
Part-time hours: 20-30 per week
Salary:
£11.00 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
One location
