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Customer Service Representative
2 months ago
Elevation Recruitment Group is seeking a skilled Customer Service Assistant to join their team. As a key member of the contracts and customer service teams, you will play a vital role in ensuring excellent customer service and contract management.
Key Responsibilities:- Customer Service: Handle customer inquiries via phone, email, and in-person, ensuring high levels of customer satisfaction.
- Contract Management: Assist in the preparation, review, and management of client contracts and proposals.
- Client Communication: Communicate with clients to ensure their requirements are met throughout the contract lifecycle.
- Contract Tracking: Track and update contract records, ensuring compliance with company policies and deadlines.
- Order Coordination: Coordinate between the production team and clients to ensure orders are processed and delivered on time.
- Account Management: Support the sales team in managing client accounts and resolving any customer issues.
- Client Onboarding: Assist with client onboarding and maintaining customer relationships.
- Reporting: Prepare reports on customer service metrics and contract performance.
- Administrative Support: Provide administrative support to the contracts and customer service teams, including data entry and file management.
To succeed in this role, you will be a willing worker with experience providing excellent customer service, both verbally and in writing. You will be a team player with a customer-focused approach and a willingness to learn and grow in a fast-paced environment.
