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Customer Service Coordinator

2 months ago

Hull, Kingston upon Hull, United Kingdom Hull City Council Full time

Service Support Assistant - Safeguarding

Job Summary:

We are seeking a highly skilled and dedicated Service Support Assistant to join our team at Hull City Council. As a key member of our administration team, you will provide efficient and effective administrative support to our service area, ensuring the smooth delivery of our services.

Key Responsibilities:

  • Provide administrative support to our service area, including minute taking, data entry, and document preparation.
  • Develop and maintain a good knowledge of our service area, systems, and processes, including the Liquid Logic system.
  • Work closely with our team to ensure the delivery of high-quality services to our customers.
  • Deal with sensitive and confidential information, maintaining confidentiality and professionalism at all times.
  • Contribute to the development and implementation of administrative processes and procedures.

Requirements:

  • Excellent customer service and IT skills, with experience of working in an office/administration environment.
  • Good knowledge of Microsoft Office and other IT-based systems.
  • Ability to work in a busy office environment, dealing with multiple requests and priorities.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits:

Working for Hull City Council offers a range of benefits, including a competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment.