Front of House

2 weeks ago


Sidmouth, Devon, United Kingdom Sidmouth Leisure Centre Full time
If you are passionate about customer service, then this exciting opportunity is designed for you

As a Front of House Team Member, your responsibilities will be;

  • To deliver high levels of customer service in line with LED's Customer Service Guidelines.
  • Provide a warm welcome to all members, demonstrating a positive and professional attitude.
  • Maintain familiarity with centre activities, facilities and offers you will feel more confident and be able to effectively deal with more member questions
  • Oversee the usage of the centre by all organisations and individuals.
  • Support the setting up of the centre for different activities, which on occasion includes moving equipment which may be heavy
  • Undertake administration responsibilities, including point of sale/cashing up procedures, bookings, membership sales and administration together with general enquiries.
  • Adhere to the LED telephone answering protocol: _Good morning/Good afternoon/Good evening, thank you for calling [name of leisure centre], [name of staff member] speaking, how can I help?_
  • Adhere to and maintain familiarity with the LED Membership Sales Guide, in particular;
  • Ensure all data is captured and entered on to GymSales for walkin and telephone enquiries.
  • Update the required systems when dealing with enquiries e.g. Guest Sign in app and GymSales
  • Where necessary carry out Centre tours to all prospects and give advice on membership options.
  • Convert sales prospects and ensure the correct set up of memberships.
  • Monitor GymSales throughout the day and react to all new enquires that come in to Centre.
  • Maintain knowledge of the various membership products
  • Go above and beyond help members efficiently; where this is not possible, endeavour to pass on to a colleague or inform the customer you will find out and get back to them.
  • Administer associated membership documentation, welcome packs, guest passes etc.
  • End of day cashing up and balancing of the tills
  • To assist colleagues to maintain health and safety and cleanliness of the centre e.g. patrol checks.

As a Front of House Team Member, you will need to have:

  • A positive and outgoing personality
  • Evidence of practical experience in one or more areas of activities in the key responsibilities
  • Experience of cashing up and balancing the end of day takings
  • The ability to communicate clearly (orally and in writing)
  • A good Telephone Manner
  • Previous experience in a customer service environment
  • First Aid Training (desirable)

As a Front of House Team Member, you will have access to the following benefits;

  • LED Gym Membership
  • My Staff Shop Employee Benefit Scheme
  • Employee Assistance Programme & Counselling
  • Selfdevelopment Online Training
  • Flexible Working
  • Pension Scheme
  • Staff Perks Discount Card
  • Voluntary Health Cash Plan
  • Shout Out Award Scheme
  • Uniform
  • Free Bowling for Team Member & their household at Ocean
  • Free Soft Play for dependents of Team Members at Ocean


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